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Home / Education And Resources / Practice Management Operations / Telehealth
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TELEHEALTH & DIGITAL MEDICINE

Advances in digital technology continue to transform healthcare delivery. From electronic health records and patient portals to remote monitoring and virtual tumor boards, telehealth and telemedicine have become a core component of care.

Today, telehealth encompasses a wide range of tools and services, including video and audio visits, remote diagnostics, digital imaging, e-health applications, patient engagement platforms, continuing medical education, nursing call centers, and more. While “telemedicine” often refers to clinical care at a distance, “telehealth” is now recognized as the broader term, covering both clinical and non-clinical services. Emerging innovations, such as artificial intelligence, virtual reality, and behavioral insights, are further expanding the scope of telehealth.

According to the American Telemedicine Association (ATA), "the term [telehealth] itself can evoke a limited view of what telehealth does. What was, until recently, referred to as telemedicine now encompasses a much broader array of services and technologies – AI, virtual reality and behavioral economics are a few examples that come to mind. . . . "

Although the potential of telehealth has been recognized for decades, the COVID-19 public health emergency accelerated adoption by temporarily lifting long-standing barriers around regulation, reimbursement, and provider or patient hesitancy. Since then, health systems, hospitals, and cancer programs have proven the value of telehealth in supporting access, continuity of care, and patient engagement—particularly in oncology, where coordinated communication and timely follow-up are critical.

Featured Resources

Telehealth in Action

ACCC documented successes in the cancer care community’s rapid adoption of telehealth to maintain patient care during the COVID-19 public health emergency. To obtain multiple perspectives on best practices in team-based telehealth delivery, ACCC conducted multidisciplinary focus groups with three member sites.

ACCC also conducted interviews with oncology professionals across the country—including a financial advocate, an information technology (IT) professional, a nurse, an oncologist, a pharmacist, and social workers—to learn how their roles were impacted by—and adapted to—the growing need for telehealth services since the onset of the pandemic.

EXPERIENCE TELEHEALTH IN ACTION

News & Media

ACCC Statement on Telehealth Extension in Omnibus Package

March 11, 2022

The Association of Community Cancer Centers (ACCC) commends Congress for including the extension of Medicare telehealth waivers in fiscal year 2022 omnibus legislation passed by both chambers this week.

ACCC Co-signs Letter to Establish Pathway for Comprehensive Telehealth Reform

January 31, 2022

From the ACCCBuzz Blog

Legislation Highlighted in Green_ACCCBuzz_Square

Community Engagement in the Digital Age

April 30, 2024

The Affordable Connectivity Program ends today, leaving 1 in 6 American households without access to high-speed internet.

Hands Holding Paper Says Support_ACCCBuzz_Square

Talk About It: Cancer Care and Mental Health

February 5, 2024

BeiGene hosted its second annual Talk About It: Cancer and Mental Health LinkedIn Live event. This year’s theme focused on bridging cancer centers and community partners to help meet acute needs.

Cervical

Cervical Health Awareness Month: Highlighting American Indian + Alaska Natives

January 25, 2024

In recognition of January as Cervical Health Awareness Month, ACCCBuzz highlights cervical cancer among the American Indian and Alaska Native population.

Time for Action_ACCCBuzz_Square

Social Drivers of Health: The Role of Representation in the Healthcare Workforce

By Rania Emara
January 15, 2024

This is the second post of a three-part series on Modern Healthcare’s Social Determinants of Health Symposium.

Lightbulb Idea_ACCCBuzz_Square

A Look at the Emerging Role of Health Equity Institutes

By Rania Emara
January 10, 2024

Sutter Health details innovative programs designed to drive health equity at the most recent Modern Healthcare Social Determinants of Health Symposium.

Person-Centered_ACCCBuzz_Square

NCCN Patient Advocacy Summit: Navigating the Care Continuum from Screening Through Survivorship

By Chidi Ike
January 3, 2024

For their final policy summit of 2023, the NCCN invited multidisciplinary stakeholders to Washington D.C. for a discussion focused on patients with cancer receiving comprehensive and equitable care.

More Telehealth & Digital Medicine Blog Posts

CANCER BUZZ Podcasts

[MINI-PODCAST] Ep 69: Cancer Care’s Road to Recovery from the Global Pandemic

September 28, 2021

One serious, unwanted side effect of the COVID-19 pandemic is the potential for substantial consequences for cancer outcomes due to delayed access to cancer diagnosis and treatment. Hear from Dr. Debra Patt, the author of a study which detected a substantial decrease (among American seniors) in cancer screenings, visits, therapy, and surgeries.

[PODCAST] Ep 56: What Comes Next for Telehealth?

April 27, 2021

We'll discuss the telehealth regulatory and policy changes enacted during the COVID-19 pandemic, what may change in 2021, and what’s likely to remain the same regarding the reimbursement of remote care.

[PODCAST] Ep 53: Telehealth & Genetics During COVID-19

February 23, 2021

Learn how genetic healthcare services have adapted to virtual care delivery, and what challenges face its widespread use after the COVID-19 pandemic is over.

[PODCAST] Ep 47: Telehealth after COVID-19

December 30, 2020

On this episode of CANCER BUZZ, we discuss how healthcare providers and policymakers can work together to pave the future of telehealth beyond the current public health emergency.

CANCER BUZZ TV

[VIDEO PODCAST] Ep 07: Genetic Testing & Telehealth

October 21, 2021

Genetic counselors—as members of the cancer care team—can help patients better understand their cancer diagnosis, make informed treatment decisions, and navigate the financial costs of testing.

[VIDEO PODCAST] Ep 03: The IT Professional as a Multidisciplinary Team Member

June 24, 2021

In this episode, we talk with an experienced cancer center information technology (IT) professional about how the role of the IT professional in quality, patient-centered cancer care delivery and what lies ahead.

From Oncology Issues

ePROs: Lighting the Way to Improved Outcomes Efficiency and Patient Experience

ePROs: Lighting the Way to Improved Outcomes Efficiency and Patient Experience

Amanda Patton, MA

Highlands Oncology Group took key steps toward implementing an ePRO platform aimed at reducing emergency department utilization and unplanned hospitalization, while improving the patient’s quality of life.

The Home as a New Site of Cancer Care

The Home as a New Site of Cancer Care

David R. Penberthy, MD, MBA
Remote Patient Monitoring: The New Frontier in Telemedicine Opportunities

Remote Patient Monitoring: The New Frontier in Telemedicine Opportunities

Ksenia Gorbenko, Alaina Kessler, Mark Liu, Melanie Besculides, Carol Kisswany, Madhu Mazumdar, Cardinale B. Smith
Trending Now in Cancer Care Part I

Trending Now in Cancer Care Part I

By Monique Marino

Take a deep dive into 4 topics discussed during a series of interactive sessions at the ACCC 49th Annual Meeting and Cancer Center Business Summit (#AMCCBS).

Ochsner Chemotherapy Care Companion: Improving Outcomes through Digital Medicine

Ochsner Chemotherapy Care Companion: Improving Outcomes through Digital Medicine

Zoe Larned
A Model Telehealth Adolescent and Young Adult Oncology Program

A Model Telehealth Adolescent and Young Adult Oncology Program

Amanda Parkes, MD, et al.
More Telehealth & Digital Medicine OI Articles

References

  1. American Telemedicine Association. Telehealth Basics. https://www.americantelemed.org/resource/why-telemedicine. Accessed July 1, 2020.
  2. Centers for Medicare & Medicaid Services. Additional background: sweeping regulatory changes to help U.S. healthcare system address COVID-19 patient surge. https://www.cms.gov/newsroom/fact-sheets/additional-backgroundsweeping-regulatory-changes-help-us-healthcare-system-address-covid-19-patient. Accessed July 1, 2020.
  3. Sirintrapun JS, et al. Telemedicine in Cancer Care. American Society of Clinical Oncology Educational Book 38 (May 23, 2018) 540-545. https://ascopubs.org/doi/full/10.1200/EDBK_200141. Accessed July 1, 2020.