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Home / Education And Resources / Practice Management Operations

PRACTICE MANAGEMENT & OPERATIONS

ACCC is leading the way in transforming oncology practice management and operations resources that connect real-world challenges with real-world solutions.

Oncology programs and practices must keep pace with clinical and technological advancements in the diagnosis, staging, and treatment of cancer. As the healthcare landscape continues to rapidly evolve, management and operations acumen is critical to sustaining the delivery of quality cancer care. However, incorporating the latest therapies and diagnostics into cancer programs can be challenging, especially for communities that lack funding for training and new tools. In addition, many factors, such as size, structure, location, scope of services, staffing, patient populations, and payer mix, can impact the management and operations of cancer programs and practices.

To help address these issues, ACCC has created a comprehensive resource library and facilitated peer-to-peer learning opportunities to provide the training and education that new cancer treatment options often require. In addition, ACCC offers solutions to other oncology practice challenges such as, orienting new-to-oncology staff with a 360-degree view of cancer program fundamentals, making a business care for hiring new staff, strategies for building staff resilience and well-being, integrating telehealth into practice, understanding evolving payment models, and more.

Tumor Boards

Tumor boards, also known as multidisciplinary cancer conferences, provide prospective patient case review and assure quality of care evaluation related to diagnosis, treatment, symptom management, follow-up, prehabilitation and/or rehabilitation, and supportive care. Discussion includes, but is not limited to, sharing of expert clinical opinions and treatment recommendations; treatment decision made by attending physician and patient; and opportunities for clinical trial participation.

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AI in Cancer Care

Explore how oncology practices are implementing artificial intelligence (AI) to improve operations, reduce clinician burden, advance precision medicine, and enhance patient-centered care.


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Cancer Program Fundamentals

These materials have been developed for those who are new to oncology, as well as those exploring a new area within the cancer service line or those seeking to expand established services.

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EHR Integration: Effective Practices to Facilitate Timely and Comprehensive Biomarker Testing

Hurdles in biomarker testing workflows, complex ordering processes, timely results reporting, and EDI and data-sharing barriers continue to challenge the multidisciplinary team.

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Oncology Team Resiliency

Burnout is on the rise as oncology becomes increasingly complex with new treatment options, growing financial toxicity, an aging patient population, and an increasingly burdensome healthcare system. ACCC is committed to identifying shared strategies and solutions to help combat the burnout and frustration that many of its members experience.

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Making the Case for New Staff

Download these discipline-specific business briefs to learn how to justify the hiring of critical cancer care staff members, such as oncology social workers, oncology pharmacists, registered dietitian nutritionists, board certified genetic counselors, financial navigators, and oncology psychologists.

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Oncology Practice Transformation and Integration Center

To help facilitate education and training that new treatment options often require, ACCC has formed this network of multidisciplinary professionals to support ongoing peer-to-peer learning.

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Leadership Sustainment and Engagement Videos

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Telehealth & Digital Medicine

The loosening of restrictions and policies during the COVID-19 pandemic has allowed for the rapid implementation of telehealth and telemedicine into cancer care. Through interviews and focus groups, ACCC continues to document how the growing need for telehealth services has impacted oncological care.

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Featured Resources

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The Centers for Medicare & Medicaid Services Will Pay for Patient Navigation — Now What?

The role of the patient navigator continues to evolve in tandem with the healthcare landscape’s emphasis on patient-centered, efficient, coordinated care.


Following decades of research demonstrating the efficacy of patient navigation on clinical and patient-reported outcomes, the Centers for Medicare & Medicaid Services (CMS) issued a final rule that pays for patient navigation and navigation-related services effective January 1, 2024. Review a description of the codes, how to use them, who can perform services, and next steps for the field.

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The Centers for Medicare & Medicaid Services Will Pay for Patient Navigation — Now What?

Learning Tools

Mindfulness Meditation Series

This online meditation series can help manage stress levels and improve your social, emotional, physical, and mental health. Through meditation, we cultivate an awareness of the present moment and train the mind to better understand how and why we think and feel the way we do.

Cancer Program Fundamentals

Peer-developed, foundational information on the basic areas encompassed in the development of a cancer program, including Oncology Services, Comprehensive Care, Survivorship, Community Engagement, and more.

From the ACCCBuzz Blog

Highlights From Volume 41, Number 1 Oncology Issues

Highlights From Volume 41, Number 1 Oncology Issues

Feb 18th 2026

The newest Oncology Issues is here, opening the year with a spotlight on the six 2025 ACCC Innovators: Fox Chase Cancer Center, Lifepoint Health, Penn Medicine Princeton Health, WellSpan Cancer Institute, Highlands Oncology, and Shaw Cancer Center.

Highlights From the Latest Oncology Issues

Highlights From the Latest Oncology Issues

Aug 26th 2025

The August 2025 edition of Oncology Issues contains 8 feature articles covering the full spectrum of cancer care, from financial health to mental well-being support for providers.

Improving Patient Outcomes Through Primary Care and Oncology Collaboration: An NCCN Policy Summit

Improving Patient Outcomes Through Primary Care and Oncology Collaboration: An NCCN Policy Summit

Jun 12th 2025

In recognition of patients' struggle to navigate a fragmented health care system throughout their cancer treatment, the NCCN hosted a policy summit dedicated to strengthening coordination between primary care providers and oncologists.

Breaking Barriers With Digital Health Technologies: Advancing CRS Risk Prediction

Breaking Barriers With Digital Health Technologies: Advancing CRS Risk Prediction

Apr 29th 2025

In support of the need for more advanced Digital Health Technologies, ACCC partnered with DiMe to create comprehensive resources that support the development of trustworthy CRS de-risking products.

More Practice Management & Operations Blog Posts

CANCER BUZZ Podcasts

Introducing Oncology Unscripted – [Podcast] Ep. 219

Dec 10th 2025

Introducing a brand new podcast from ACCC: Oncology Unscripted. In this inaugural episode, hosts Mark Liu and Deirdre Saulet lay out what listeners can expect from the show, including unfiltered, honest dialogue about the state of cancer care today, the most pressing challenges providers are facing, and how they can move forward with hope amid unpredictable headwinds. Liu and Saulet will approach a variety of topics, from operational to financial to clinical, as they explore how providers can help one another, continue to hold important conversations, and act as agents of change in oncology.

Retired Nurses Supporting the Workforce – [Podcast] Ep. 211

Nov 17th 2025

Una Hopkins, DNP, MSN, FNP-BC, NE-BC, RN, FACCC, president of the Association of Cancer Care Centers (ACCC) designated her theme for the 2025-2026 year as Designing Oncology Care to Meet the Needs of a Growing Patient Population in response to forecasts predicting both patient and survivor populations will grow in coming years. In this episode, CANCER BUZZ speaks with Dr. Hopkins about the importance of peer-to-peer mentorship in workforce development and empowerment, particularly for nurses, and why retired nurses are well-equipped to provide this mentorship.

Workplace Culture – [MiniPodcast] Ep. 205

Sep 24th 2025

In this episode, CANCER BUZZ speaks with Susan Salgado, PhD, keynote speaker at the upcoming 42nd National Oncology Conference, about her approach to organizational culture and leadership. With over 2 decades of experience in consulting spanning more than 20 industries, Dr. Salgado is adept at transferring hospitality skills to the field of health care. She discusses the importance of zeroing in on the employee experience first, and the downstream impacts this has on the patient or customer experience, as well as the key role leadership plays in reinforcing a human-centered culture.

Highlights from the ACCC Working Summit: Biomarker Testing – Solutions for EHR Integration — [MINI PODCAST] EP 136

Nov 10th 2023

Health technology performance and integration of electronic health record (EHR) systems have become critical factors in conducting efficient and equitable biomarker testing at cancer programs nationwide.. Listen in as CancerBuzz speaks to Karen Huelsman, MS, LGC, precision oncology lead and genetic counselor at TriHealth Cancer and Blood Institute, about key takeaways and insights from the Working Summit.

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CANCER BUZZ TV

[VIDEO PODCAST] Ep 07: Genetic Testing & Telehealth

Oct 21st 2021

Genetic counselors—as members of the cancer care team—can help patients better understand their cancer diagnosis, make informed treatment decisions, and navigate the financial costs of testing.

[VIDEO PODCAST] Ep 03: The IT Professional as a Multidisciplinary Team Member

Jun 24th 2021

In this episode, we talk with an experienced cancer center information technology (IT) professional about how the role of the IT professional in quality, patient-centered cancer care delivery and what lies ahead.

More Practice Management & Operations Videos

From Oncology Issues

Best Processes for Development of a Successful Cardio-Oncology Program in a Community Hospital

Best Processes for Development of a Successful Cardio-Oncology Program in a Community Hospital

By Ranju Gupta, Deborah W. Sundlöf, Chun Ting Siu, Kelly C. Schadler, Hannah Cooper, Simi Rai, Kailyn Mann, Janine Barnaby, Cheri A. Silverstein Fadlon, Paul S. Corotto, Nadeem V. Ahmad, and Ronald Freudenberger

Lehigh Valley Hospital in Allentown, Pa., successfully developed a cardio-oncology program designed to implement best practices and guideline-based care, which resulted in an average growth in patient volume of 50 percent per year.

ePROs: Lighting the Way to Improved Outcomes Efficiency and Patient Experience

ePROs: Lighting the Way to Improved Outcomes Efficiency and Patient Experience

Amanda Patton, MA

Highlands Oncology Group took key steps toward implementing an ePRO platform aimed at reducing emergency department utilization and unplanned hospitalization, while improving the patient’s quality of life.

The Home as a New Site of Cancer Care

The Home as a New Site of Cancer Care

David R. Penberthy, MD, MBA
Remote Patient Monitoring: The New Frontier in Telemedicine Opportunities

Remote Patient Monitoring: The New Frontier in Telemedicine Opportunities

Ksenia Gorbenko, Alaina Kessler, Mark Liu, Melanie Besculides, Carol Kisswany, Madhu Mazumdar, Cardinale B. Smith
More Practice Management & Operations OI Articles