Explore our ACCC 2020 Impact Report, the Oncology Issues, Vol.36 N.6, and our video podcast, CANCER BUZZ TV.



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Management & Operations

In an evolving healthcare landscape, management and operations acumen is critical to sustain delivery of quality cancer care. Many factors—size, structure, geographical location, scope of services, staffing, patient population, payer mix, and more—directly impact management and operations of cancer programs and practices.

At the same time, providers face many shared challenges: orienting new-to-oncology staff with a 360-degree view of cancer program fundamentals, making a business care for hiring new staff, strategies for building staff resilience and well-being, integrating telehealth into practice, understanding evolving payment models, and more. ACCC management and operations resources connect real-world challenges with real-world solutions.  

Learning Tools

Cancer Program Fundamentals
Peer-developed, foundational information on the basic areas encompassed in the development of a cancer program, including Oncology Services, Comprehensive Care, Survivorship, Community Engagement, and more.

Alternative Payment Model Coalition Checklist
Understand how your program’s current capabilities align along the APM continuum from developing to evolved and determine the appropriate level of risk.

Alternative Payment Models in Cancer Care Online Course
If your cancer center is ready to begin or expand its journey to value-based care—but you are not sure how to get started—these modules can help.

Mindfulness Meditation Series
This online meditation series can help manage stress levels and improve your social, emotional, physical, and mental health. Through meditation, we cultivate an awareness of the present moment and train the mind to better understand how and why we think and feel the way we do.

Comprehensive Cancer Care Services Matrix
Download this tiered matrix of recommendations that cancer practices and programs can use to benchmark and advocate for service line growth. Provision of these key services can elevate patient care; reduce costs; improve care coordination; and provide differentiation in your marketplace.

Cancer Buzz Podcasts

On-Demand Webinars

From Oncology Issues

  •  Real-World Lessons from COVID-19: Driving Oncology Care Forward
    Amanda Patton, MA
    The Sutter Health Institute for Advancing Health Equity is making lasting change among its workforce and for patients through data-mining and implicit bias training.
  •  An Oncology Nurse Residency Program Improves Knowledge of Delirium in Older Patients with Cancer
    Cassandra Vonnes, DNP, GNP-BC, AOCNP, CPHQ, FAHA, et al.
    This program helps newly licensed nurses practice safely and accurately to become competent clinicians in oncology, enhancing their critical thinking and clinical decision-making skills when treating older adults with cancer and delirium.
  •  A Digital Population Tracking System Helps Improve Colorectal Cancer Survivorship Services
    Raymond Liu, MD, et al.
    An integrated precision tracking program ensures proper follow-up care and surveillance for survivors of colorectal cancer.
  •  Implementing a Hematology-Oncology Nurse Practitioner Fellowship
    Heather Jackson, PhD, FNP-BC, NEA-BC, FAANP, et al.
    Oncology nurse practitioners (NPs) can help improve patient satisfaction and treatment compliance rates. Learn how this fellowship prepares non-specialized NPs to excel in oncology using an innovative curriculum and clinical immersion.
  •  Improving Care for Patients with Advanced Non-Small Cell Lung Cancer
    Brendon Stiles, MD, et al.
    This ACCC education program shares key highlights from a national survey of thoracic surgeons, radiation oncologists, and medical oncologists on the barriers that exist in the ideal management of patients with NSCLC.
  •  Views: Put Yourself First Words to Live By
    Dr. Cheyenne Bryant
    Put yourself first: this mantra is especially important today as we continue to grapple with the implications and fallout from the COVID-19 global pandemic.
  •  Compliance: Discontinued Services in Oncology
    Teri Bedard, BA, RT(R)(T), CPC
    Regardless of the reason, the ability to bill for discontinued services will depend on why the service had to be stopped and how it was addressed.
  •  Rapid Practice Change During COVID-19 Leads to Enduring Innovations and Expansion of Integrative Oncology Services
    Danielle Gentile, PhD, et al.
    This cancer program continues to meet patients’ psychosocial needs through enduring telehealth expansion, livestream groups and classes, and on-demand digital repositories.
  •  Connection is Key
    Krista Nelson, MSW, LCSW, OSW-C, FAOSW
    As we turn the corner toward 2022, for oncology to drive equity forward: We need every member and every discipline, patient, leader, payer, industry partner, and innovator working together to provide the most equitable care possible in a sustainable way.
  •  A Focus on APPs
    Sibel Blau, MD
    While the number of oncology patients and survivors is increasing, the growth of medical oncologists has lagged behind, and advanced practice providers (APPs) play a critical role in filling this care gap.
  •  Issues: Biosimilars are Overcoming Challenges of a Turbulent, Unfriendly Marketplace
    Blake McCreery-Cullifer, CPRP
    In addition to the global pandemic, ongoing lawsuits from referenced biologics' manufacturers suing biosimilar manufacturers are having a negative impact on the development and approval of new biosimilars.
  •  A Framework for Defining High Quality Care for Patients with NSCLC
    An expert ACCC Steering Committee shares 32 informed treatment and care delivery recommendations for the ideal care of patients with non-small cell lung cancer.
  •  Summit Explores Role of Oncology Advanced Practitioners in Equitable Cancer Care Delivery
    Learn the 10 feasible and impactful “how-tos” Summit participants identified within three domains—care coordination and communication, clinical trials, and acknowledging and mitigating implicit bias.
  •  Improving Care Coordination for Advanced NSCLC
    Michelle Schiller, DO, AP/CP, MGP, et al.
    There remains an overarching need to identify and provide guidance on key issues related to the optimal care of patients with NSCLC across different community cancer programs/settings in the U.S. To address this need, a multiphase project was implemented by ACCC and its partner organizations, with the main goal being to support the optimization of care for patients diagnosed with stage III and IV NSCLC.
  •  Cancer Care from the Comfort of Your Car
    Barbara A. Gabriel, MA
    Moffitt’s Curbside Clinic gives patients another option for accessing care.
  •  Mining Data to Improve Care Coordination of Patients with Hematologic Malignancies
    Rachel Dragovich, PharmD, and Jan Kover, RPh, BCOP
    The purpose of this study was to assess patient, disease, and medication-related factors that affect the rate of unplanned readmissions before next chemotherapy cycle or within 30 days since last chemotherapy admission in patients with hematologic malignancies.
  •  Creating an Oncology Practice Plan That Can Change with the Times
    James L. Weese, MD, FACS, et al.
    Thirty-six medical oncologists, practicing at 21 sites in groups that ranged in size between 1 and 8, were paid according to 14 variations of 9 individual practice plans. We felt that the window of opportunity was optimal to convert individual sites into a functionally cohesive and interactive group using financial goals and rewards to encourage behavioral changes.
  •  What Does Leading with Mindfulness and Compassion Look Like?
    Amanda Patton, MA
    In an interview with Oncology Issues, Dr. Weiss shares why she believes this work is important in all levels of healthcare—from the clinic to the boardroom.
  •  Highlights from the CY 2022 MPFS and HOPPS Proposed Rules
    Teri Bedard, BA, RT(R)(T), CPC
    There has been a flurry of activity from the Centers for Medicare & Medicaid Services, Health and Human Services, and Health Resources and Services Administration, including the release of the CMS calendar year (CY) 2022 proposed rules for the Medicare Physician Fee Schedule and Hospital Outpatient Prospective Payment System. Below is a summary of how these notifications may impact oncology.
  •  Compassionate Healthcare
    Krista Nelson, MSW, LCSW, OSW-C, FAOSW
    Many times, being present, allowing the grief, and letting our patients know they aren’t alone is the only “treatment” we have. So, what sustains us? How do we do this every day?
  • How Reimbursement Impacts Supportive Cancer Care Services
    Kristin Marie Ferguson, DNP, RN, OCN
    As the United States healthcare system moves to value-based and bundled payments under alternative payment models, it is now more important than ever for cancer programs and practices to quantitatively and qualitatively measure to show the value that supportive cancer care services bring to patients.
  •  Onboarding Experienced Non-Oncology Nurses to Address Staffing Shortages
    Michelle Ryder, MSN, MSHSA, RN, CENP, et al.
    The idea for a Transitional Oncology Nurse Academy originated from two executive RN administrators, whose collective years of experience working as leaders in the inpatient setting at hospitals, such as Baptist Hospital of Miami, and creating training programs for specialties, such as orthopedics and neuroscience, made developing a transitional nursing program in oncology a natural fit.
  •  Compliance: Telehealth After the Public Health Emergency
    Teri Bedard, BA, RT(R)(T), CPC
    Though the current public health emergency (PHE) is anticipated to be extended through the end of 2021 by Health and Human Services Secretary Xavier Becerra, the fate of telehealth after the PHE remains a concern for providers.
  •  Trending Now in Cancer Care
    Alexandria Howson, PhD
    Rather than fielding its annual Trending Now in Cancer Care survey while cancer programs were experiencing unprecedented challenges due to the extended public health emergency, ACCC chose to facilitate conversations with its members to capture the lived experiences of the most pertinent issues impacting oncology practice and care delivery.
  •  Views: Developing Effective Cancer Program Leadership
    Barbara Schmidtman, PhD, MAOL, CNMT
    As the senior director of cancer services at Spectrum Health Lakeland in St. Joseph, Mich., I led a breakout session at the 37th [Virtual] ACCC National Oncology Conference in September 2020, where I shared tips for effective and positive leadership in oncology. The first step to becoming an effective leader is to understand the type of leader you are—even if you hold an informal leadership position.
  •  Small in Stature, Large in Impact
    By ACCC Editorial Staff
    Caring for patients with cancer is inherently stressful, but many cancer team members say that their difficulties go beyond the expected emotional strain. Robin Hearne, RN, MS, director of Cancer Services and Chronic Disease Care at The Outer Banks Hospital, elaborates on the burdens of bureaucracy and shares the programs she’s developed to provide staff with necessary tools for patient and self-care.
  •  One Best Practice: Streamlining Workflow, Unifying Staff, and Reducing Redundancy
    Elizabeth Koelker, MHA, FACHE
    When Kettering Health Network reorganized its operations by service lines, oncology had major problems—internal competition, communication deficits, inefficiencies, and a lack of infrastructure. Learn how Kettering united its oncology staff under “one best practice,” streamlined operations, increased patient volume, and decreased internal competition.