Explore our ACCC 2020 Impact Report, the Oncology Issues, Vol.36, N.3, and our video podcast, CANCER BUZZ TV.
 

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Oncology Team Resiliency

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Results from Mini Z Burnout Survey

To gauge the level of burnout in the multidisciplinary cancer care team, ACCC recently surveyed its membership using the clinically validated Mini Z survey developed by the American Medical Association. While only a small number of respondents (14.9%) report dissatisfaction with their current job, burnout and stress levels are significant.
Download Survey Infographic

 

Cancer Buzz Podcast

  • [MINI-PODCAST] Ep 28: Staff Resiliency During COVID-19
    Jul 7, 2020

    Krista Nelson, ACCC President 2021-22, shares how Providence Cancer Institute has made staff resiliency and morale a priority during the COVID-19 pandemic.

  • [MINI-PODCAST] Ep 25: COVID-19 & Personal Protection
    Jun 16, 2020

    We discuss the personal protective equipment (PPE) shortages that cancer programs face, and how one program has taken creative steps to get what they need.

  • [MINI-PODCAST] Ep 14: COVID-19 Self-Care
    Mar 31, 2020

    Krista Nelson, ACCC President 2021-22, shares self-care resources for cancer team members during the COVID-19 outbreak and guides us through a brief mindfulness exercise.

  • [PODCAST] Ep 02: Fostering Cancer Care Team Resiliency & Well-Being
    Jul 31, 2019
    Learn how organizations like Vidant Health and The Outer Banks Hospital are creating a healthier, more rewarding workplace by making employee wellness a strategic priority.

ACCCBuzz Blog Posts

From Oncology Issues

  •  Turning Off Turnover
    Tom Gallo, MS, MDA
    Though stemming burnout at the source is vital work, it is also important to recognize and alleviate symptoms as they appear. One such symptom is decreased workforce retention.
  •  One Best Practice: Streamlining Workflow, Unifying Staff, and Reducing Redundancy
    Elizabeth Koelker, MHA, FACHE
    When Kettering Health Network reorganized its operations by service lines, oncology had major problems—internal competition, communication deficits, inefficiencies, and a lack of infrastructure. Learn how Kettering united its oncology staff under “one best practice,” streamlined operations, increased patient volume, and decreased internal competition.
  •  Small in Stature, Large in Impact
    By ACCC Editorial Staff
    Caring for patients with cancer is inherently stressful, but many cancer team members say that their difficulties go beyond the expected emotional strain. Robin Hearne, RN, MS, director of Cancer Services and Chronic Disease Care at The Outer Banks Hospital, elaborates on the burdens of bureaucracy and shares the programs she’s developed to provide staff with necessary tools for patient and self-care.
  •  Go Viral with Compassion and Kindness
    Jennie R. Crews, MD, MMM, FACP, AND Krista Nelson, MSW, LCSW, OSW-C, BCD
    What can those experiencing cancer and its overwhelming unpredictability teach us about dealing with COVID-19?
  •  Views: Developing Effective Cancer Program Leadership
    Barbara Schmidtman, PhD, MAOL, CNMT
    As the senior director of cancer services at Spectrum Health Lakeland in St. Joseph, Mich., I led a breakout session at the 37th [Virtual] ACCC National Oncology Conference in September 2020, where I shared tips for effective and positive leadership in oncology. The first step to becoming an effective leader is to understand the type of leader you are—even if you hold an informal leadership position.
  •  Trending Now in Cancer Care
    Alexandria Howson, PhD
    Rather than fielding its annual Trending Now in Cancer Care survey while cancer programs were experiencing unprecedented challenges due to the extended public health emergency, ACCC chose to facilitate conversations with its members to capture the lived experiences of the most pertinent issues impacting oncology practice and care delivery.
  •  Views: Mentoring Those New to Oncology
    Kerri Michalik, MHA, BSN
    In my breakout session at the 37th ACCC [Virtual] National Oncology Conference, held Sept. 14-18, 2020, I shared that mentorship is often the missing link to facing these staffing challenges.
  •  Telehealth at Its Best: Transitioning a Comprehensive Psychosocial Program to a Virtual Format
    Jennifer Bires, MSW, LCSW, OSW-C, and Drucilla Brethwaite, MSW, LCSW
    Due to the COVID-19 pandemic and its associated risks for patients with cancer, all Life with Cancer programming was cancelled on Mar. 12, 2020. Staff, struggling with their own anxiety over personal safety, quickly went into action on how best to continue to meet the psychological and educational needs of patients and families.
  •  Caring for the Caregiver
    By ACCC Editorial Staff
    Dr. Farley directs Christiana Care Health System’s strategy to promote the professional fulfillment and personal well-being of its caregivers—and, subsequently, its patients.
  •  Burnout Prevention & Education
    By Monique Dawkins, EDD, MPA, et al.
    Being aware of how burnout manifests itself can help supervisors and staff identify the condition early.
  •  Can You Hear Me Now?
    Kimberly Smith, MPHA
    After integrating voice recognition software with its EMR, Mount Sinai Health System reduced physician workload, improved patient care, and streamlined clinic workflow. Physicians and staff shared that this process improvement initiative also improved their well-being, freeing clinicians up to spend more time doing what they want to do—caring for patients.
  • Removing the Blame from Burnout
    ACCC Editorial Staff
    Burnout among U.S. healthcare clinicians is a national concern, and cancer care is no exception. To gauge the level of burnout in the cancer care team, ACCC surveyed its membership and created a hub for team well-being resources.
  •  Community-Based Psychological First Aid for Oncology Professionals
    By Sam Gaster, MA; Christina Early, MSW; Amanda Reed, PhD; and Brandon Gray, MA
    Training in community-based psychological first aid is a promising intervention that promotes adaptive functioning by instilling individuals with the knowledge and skills necessary to support oneself and others when stressful events occur. The Avera Cancer Institute, Sioux Falls, S.D., has conducted community-based psychological first aid for its workforce since August 2017.
  •  Views: Making the Most out of Drug Representatives
    Connie Renfroe
    Medical science representatives possess critical information about new drug regimens, protocols, and indications. However, scheduling them often requires a part-time position that few practices can afford—it’s a catch-22.
  •  Working Toward a Better Tomorrow
    Sibel Blau, MD
    Since those early days so much has changed in our world. The COVID-19 pandemic led to unprecedented challenges, both within the healthcare industry and the world at large. Though we have witnessed much unrest, we have already made it through some very difficult times with stories of great heroism and innovation, especially within the healthcare industry.
  •  ACCC, With an Assist
    Randall A. Oyer, MD
    Oncology has always faced challenges, and cancer care teams are ever ready to change course and do what needs to be done to care for our patients and their families. But we do not have to do this alone. ACCC stands ready to assist.
  •  How to Combat a Virus
    Jennie Crews, MD, MMM, FACP
  •  Caring for the Caregiver
    April Alexander, MSW, LCSW, OSW-C, et al.
    A holistic Self-Care and Resiliency Program for Oncology Professionals has helped to decrease oncology staff burnout rates. Key components include Patient Remembrance Ceremonies, staff support groups, educational opportunities, and social events.
  •  Utilizing Scribes to Improve Patient-Centered Care and Efficiency and Reduce Burnout
    By Amy Hindman
    More oncology programs across the country are hiring scribes in their practices to improve patient-centered care, reduce physician burnout, and create administrative efficiencies.
  •  Breaking Down Silos
    Pamela R. Proman, MBA, RTT, et al.
    Using its EHR and billing data to examine key metrics—including charge lag, patient registration, and insurance verification—the Nancy N. and J. C. Lewis Cancer & Research Pavilion at St. Joseph’s/Candler identified four key effects of the “silo mentality” on its cancer program. Focusing on efficiency and urgency, the program broke down its silos, reducing waste and incorrect denials, improving cash flow, and alleviating patient—and program—financial toxicity.

Burnout is on the rise as oncology becomes increasingly complex with new treatment options, growing financial toxicity, an aging patient population, and an increasingly burdensome healthcare system. It has received much media attention, with some calling it an epidemic.

Thomas A. Gallo, MS, MDA, ACCC President, selected his 2018–2019 president’s theme: Reflect, Renew, Reignite: Creating a Resilient Oncology Team in Your Community, in order to shed light on the pain points that frustrate physicians, nurses, social workers, administrators, pharmacists, and all of the other professionals who collaborate to provide the highest level of patient care.

The ACCC 35th National Oncology Conference, October 17 – 19, in Phoenix, AZ, featured stories and strategies for fostering resilience and a healthcare culture that mitigates burnout among all members of the cancer care team. Three featured speakers inspired while providing practical strategies to help increase engagement, transform your work culture, and embrace experimentation. 

6 essential standards for a healthy work environment

ACCC is committed to identifying shared strategies and solutions to help combat the burnout and frustration that many of its members experience. This Building a Resilient Oncology Team: Issues and Solutions infographic details key findings on clinician burnout and a bevy of solutions to help you mitigate stress and bring the joy back to your workplace. 
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