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Oncology Team Well-Being

Mini-Z Survey Results

Results from Mini Z Burnout Survey

To gauge the level of burnout in the multidisciplinary cancer care team, ACCC recently surveyed its membership using the clinically validated Mini Z survey developed by the American Medical Association. While only a small number of respondents (14.9%) report dissatisfaction with their current job, burnout and stress levels are significant.
Download Survey Infographic

Cancer Buzz Podcast

Other ACCC Resources

ACCC Institute for the Future of Oncology


The sixth annual ACCC Institute held in Washington, D.C., on June 27, 2018, convened more than 30 experts in cancer care, wellness, and resiliency to share insights on what is fueling burnout among members of the cancer care team and what needs to happen on both on both a micro and macro level to support and improve team well-being. The day-long forum discussion focused on ACCC President Tom Gallo’s 2018-2019 presidential theme: Reflect, Renew, Reignite: Creating a Resilient Oncology Team in Your Community.
Read the Executive Summary

Community-Based-Psychological-First-Aid

Community-Based Psychological First Aid for Oncology Professionals
By Sam Gaster, Christina Early, Amanda Reed, and Brandon Gray


Training in community-based psychological first aid is a promising intervention that promotes adaptive functioning by instilling individuals with the knowledge and skills necessary to support oneself and others when stressful events occur. The Avera Cancer Institute, Sioux Falls, S.D., has conducted Community-Based Psychological First Aid for Oncology Professionals for its workforce since August 2017.

Making the Workplace a Drama-Free Zone


June 13, 2019
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Concept of teamwork - clinical-915206502

Gossip. Infighting. Complaints. Cliques. Drama is what occurs when team members aren’t given the tools or support they need to rise above stress, selfishness, and disagreements. Team drama wreaks havoc on organizational health. It damages morale, productivity, engagement, and retention. Drama leads to customer complaints, lost revenue, and a talent exodus.      No More Team Drama, by Joe Mull, MEd, CSP

When someone assumes a leadership position, the task of “managing personalities” is not often top of mind. But according to Joe Mull, MEd, CSP, that ability can be the most important an effective leader can possess. “As it does elsewhere, conflict occurs naturally in the workplace,” says Mull. “Leaders often know part of their job is to foster team spirit, but they don’t always know how to do it.”

Mull says he is on a mission to rid healthcare of bad bosses and troubled teams. The author of No More Team Drama and Cure for the Common Leader, Mull is the former head of Learning and Development for Physician Services at the University of Pittsburgh Medical Center, where he directed learning strategy and implementation for one of the largest physician groups in the U.S. Today, Mull travels the country giving healthcare leaders and teams the skills and tools they need to navigate the people management challenges they face each day. Mull will share his experiences as a featured speaker at the ACCC 36th National Oncology Conference, Oct. 30 – Nov. 1, 2019, in Orlando, Florida.

Mull mixes humor and sage advice to teach leaders how they can be most effective in the midst of the interpersonal drama that can be an inevitable occurrence in any workplace. “I am not saying that if you follow my advice, drama will never occur,” he explains. “People are people. But leaders can do something about drama occurring at a level at which it does harm to or negatively affects staff morale or patient care. If you can move the needle even 20 percent, that can be a profound change for an organization.”

In healthcare delivery, patients’ impressions of the care they receive depends on how much they believe employees are trying to help them, Mull says. This applies to all staff members, from parking attendants to physicians. “If employees are consumed by infighting at the workplace,” says Mull, “they are wasting the mental resources that they should be devoting to patients.”

To avoid this, Mull advises leaders to take proactive steps to make employees feel like part of a cohesive team. He advises leaders to encourage staff to get to know one another beyond their work roles to cultivate a sense of unity. “We have to rally team members around the same goals and missions in the workplace,” says Mull. “If you give them a mission worthy of their purpose, you can transform the employee—and patient—experience.”

Join us at the ACCC National Oncology Conference in Orlando this fall, where featured speaker Joe Mull will share the four key steps to replacing workplace discord with team cohesion. Discover all the conference has to offer

 

From Oncology Issues

  •  Utilizing Scribes to Improve Patient-Centered Care and Efficiency and Reduce Burnout
    By Amy Hindman
    More oncology programs across the country are hiring scribes in their practices to improve patient-centered care, reduce physician burnout, and create administrative efficiencies.
  •  Caring for the Caregiver
    By ACCC Editorial Staff
    Dr. Farley directs Christiana Care Health System’s strategy to promote the professional fulfillment and personal well-being of its caregivers—and, subsequently, its patients.
  •  Burnout Prevention & Education
    By Monique Dawkins, EDD, MPA, et al.
    Being aware of how burnout manifests itself can help supervisors and staff identify the condition early.
  • Small in Stature, Large in Impact
    By ACCC Editorial Staff
    Caring for patients with cancer is inherently stressful, but many cancer team members say that their difficulties go beyond the expected emotional strain. Robin Hearne, RN, MS, director of Cancer Services and Chronic Disease Care at The Outer Banks Hospital, elaborates on the burdens of bureaucracy and shares the programs she’s developed to provide staff with necessary tools for patient and self-care.
  • Removing the Blame from Burnout
    ACCC Editorial Staff
    Burnout among U.S. healthcare clinicians is a national concern, and cancer care is no exception. To gauge the level of burnout in the cancer care team, ACCC surveyed its membership and created a hub for team well-being resources.
  • One Best Practice: Streamlining Workflow, Unifying Staff, and Reducing Redundancy
    Elizabeth Koelker, MHA, FACHE
    When Kettering Health Network reorganized its operations by service lines, oncology had major problems—internal competition, communication deficits, inefficiencies, and a lack of infrastructure. Learn how Kettering united its oncology staff under “one best practice,” streamlined operations, increased patient volume, and decreased internal competition.

Burnout is on the rise as oncology becomes increasingly complex with new treatment options, growing financial toxicity, an aging patient population, and an increasingly burdensome healthcare system. It has received much media attention, with some calling it an epidemic.

Thomas A. Gallo, MS, MDA, ACCC President, selected his 2018–2019 president’s theme: Reflect, Renew, Reignite: Creating a Resilient Oncology Team in Your Community, in order to shed light on the pain points that frustrate physicians, nurses, social workers, administrators, pharmacists, and all of the other professionals who collaborate to provide the highest level of patient care.

The ACCC 35th National Oncology Conference, October 17 – 19, in Phoenix, AZ, featured stories and strategies for fostering resilience and a healthcare culture that mitigates burnout among all members of the cancer care team. Three featured speakers inspired while providing practical strategies to help increase engagement, transform your work culture, and embrace experimentation. 

6 essential standards for a healthy work environment

ACCC is committed to identifying shared strategies and solutions to help combat the burnout and frustration that many of its members experience. This Building a Resilient Oncology Team: Issues and Solutions infographic details key findings on clinician burnout and a bevy of solutions to help you mitigate stress and bring the joy back to your workplace. 
Download as PDF
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