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Lori Gardner, Senior Director
Membership and Public Relations
301.984.9496 ext. 226


ACCC's 2015 Survey Finds Reimbursement Biggest Challenge Despite Increased Efforts to Measure and Communicate Quality Care and Value

ROCKVILLE, Md. – The Association of Community Cancer Centers (ACCC) recently released results of its sixth annual Trends in Cancer Programs survey, highlighting the challenges and recent trends seen in U.S. cancer programs. Lack of reimbursement for supportive care services topped the list of challenges facing cancer programs today, with 65 percent of programs naming this as their biggest challenge, despite the increase in communication with payers on the value of these services.

As seen in last year’s survey, the number of patient-centered services provided has continued to grow, but the reimbursement necessary to provide these services is lagging. The majority of cancer programs now offer nurse navigation (89 percent), psychological counseling (88 percent), survivorship care (87 percent), and palliative care (87 percent). This expansion of services may have contributed to the 61 percent of survey respondents who cited budget restrictions as their second biggest challenge.

“America’s cancer programs are increasingly being asked to do more with less, a trend we are seeing across healthcare,” said ACCC President Steven L. D’Amato, BSPharm, BCOP. “As these programs strive to provide more patient-centered services, knowing the positive effect these services have on improving patient health outcomes, reimbursement has become a bigger challenge. Payers will need to recognize the efforts from cancer programs to better communicate the value of these services.”

To improve provider-payer communication, the survey found that more cancer programs are tracking quality metrics and using these data to show payers the value of the care provided. Nearly all respondents communicated value to payers through various metrics including:

  • American College of Surgeons Commission on Cancer (CoC) accreditation (87 percent)
  • The Joint Commission accreditation (74 percent)
  • Press Ganey scores (57 percent)
  • Reporting data on quality improvement initiatives (52 percent)
  • National Accreditation Program for Breast Centers accreditation (51 percent)
  • Benchmarking patient outcomes against other programs (51 percent)

“Measuring and tracking quality is an important part of the overall care delivery process and a majority of cancer programs are taking the lead in not only gathering and analyzing the data, but also in sharing it with payers,” said D’Amato. “Reporting this information is one of the best ways that programs can show the value of the services they provide, especially new services designed to better meet patient needs across the spectrum of care, and we encourage programs to continue to take this important step. Year-over-year tracking of this data will be important to illustrate the ongoing benefits of taking a more patient-centric approach to providing cancer care.”

Other Key Survey Findings:

  • Despite increased focus on providing patient-centered care, cancer programs continue to face challenges to meet CoC patient-centered standards that went into effect in 2015: About half of programs (51 percent) have concerns about meeting Standard 3.3, survivorship care, following by 41 percent of programs that are concerned about meeting Standard 1.9, clinical trial accrual.
  • More cancer programs are implementing quality and compliance initiatives related to oral drugs: 53 percent now offer these programs, up from 34 percent in last year’s survey. Nearly all of these programs (94 percent) teach/educate patients about issues related to oral medications, and 77 percent proactively reach out to patients to ensure compliance.
  • Reimbursement challenges continue despite a larger number of insured patients: While the number of uninsured patients has declined with the rollout of the Affordable Care Act, more than half of the cancer programs (54 percent) report an increase in under-insured patients, and 44 percent identified the increase in patients unable to afford treatment as one of their biggest challenges.

This is the sixth year of the Trends in Cancer Programs survey, a joint project between ACCC and Lilly Oncology. The survey was conducted by the consulting firm Oncology Reimbursement Management. The 2015 Trends in Cancer Programs survey results are available to ACCC members and on request.

For more information about the ACCC Trends in Cancer Programs 2015 survey and its results, please visit

About the Association of Community Cancer Centers

The Association of Community Cancer Centers (ACCC) is the leading education and advocacy organization for the cancer care community. Founded in 1974, ACCC is a powerful network of 30,000 multidisciplinary practitioners from 1,700 hospitals and practices nationwide. As advances in cancer screening and diagnosis, treatment options, and care delivery models continue to evolve - so has ACCC - adapting its resources to meet the changing needs of the entire oncology care team. For more information, visit Follow us on social media; read our blog, ACCCBuzz; tune in to our CANCER BUZZ podcast; and view our CANCER BUZZ TV channel.