To gauge the level of burnout in the multidisciplinary cancer care team, ACCC recently surveyed its membership using the clinically validated Mini Z survey developed by the American Medical Association. While only a small number of respondents (14.9%) report dissatisfaction with their current job, burnout and stress levels are significant.
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The sixth annual ACCC Institute held in Washington, D.C., on June 27, 2018, convened more than 30 experts in cancer care, wellness, and resiliency to share insights on what is fueling burnout among members of the cancer care team and what needs to happen on both on both a micro and macro level to support and improve team well-being. The day-long forum discussion focused on ACCC President Tom Gallo’s 2018-2019 presidential theme: Reflect, Renew, Reignite: Creating a Resilient Oncology Team in Your Community.
Read the Executive Summary
After a review of key performance indicators, including charge lag, month-end close, patient registration, and insurance identification and verification, this cancer program leveraged its EHR and billing data to identify actionable areas for improvement. Four primary impacts of silo mentality were identified: resource waste, incorrect denials, reduced cash flow, and increased risk for financial toxicity. Performance improvements were prioritized using a matrix to grade urgency and importance.
ACCC’s new podcast, CANCER BUZZ, features fresh perspectives on pressing clinical, workplace, and care delivery issues that inevitably arise in oncology care. From the benchside to the bedside, CANCER BUZZ conversations will cover top-of-mind questions and real-world impact.
The inaugural episode of CANCER BUZZ—Zeroing in on Symptom Management— looks at why and how some cancer programs are creating an alternative option to the emergency room for after-hours emergent care of their patients in active treatment. Two nurses from Froedtert & the Medical College of Wisconsin Cancer Center 24-Hour Cancer Clinic—a 2018 ACCC Innovator Award winner—explain how their round-the-clock clinic is keeping cancer patients out of the ED, reducing unneeded testing and hospital admissions, and improving the patient experience.
The latest episode of CANCER BUZZ—Fostering Cancer Care Team Resiliency & Well-Being—takes an honest look at workplace stressors and the risk of burnout among members of the cancer care team. You'll hear from oncology professionals from a variety of care settings who are committed to creating a workplace culture that fosters well-being for all. This episode uncovers some strategies that have had real, positive effects on how oncology care providers feel about their work, their patients, and one another.
Each month CANCER BUZZ will deliver insights on hot topics in oncology. Be sure to listen in; you may find new solutions to the seemingly intractable challenges in your own workplace.
Tune on August 28 for the next CANCER BUZZ episode: Why Comprehensive Cancer Care Services Matter.
Burnout is on the rise as oncology becomes increasingly complex with new treatment options, growing financial toxicity, an aging patient population, and an increasingly burdensome healthcare system. It has received much media attention, with some calling it an epidemic.
Thomas A. Gallo, MS, MDA, ACCC President, selected his 2018–2019 president’s theme: Reflect, Renew, Reignite: Creating a Resilient Oncology Team in Your Community, in order to shed light on the pain points that frustrate physicians, nurses, social workers, administrators, pharmacists, and all of the other professionals who collaborate to provide the highest level of patient care.
The ACCC 35th National Oncology Conference, October 17 – 19, in Phoenix, AZ, featured stories and strategies for fostering resilience and a healthcare culture that mitigates burnout among all members of the cancer care team. Three featured speakers inspired while providing practical strategies to help increase engagement, transform your work culture, and embrace experimentation.
ACCC is committed to identifying shared strategies and solutions to help combat the burnout and frustration that many of its members experience. This Building a Resilient Oncology Team: Issues and Solutions infographic details key findings on clinician burnout and a bevy of solutions to help you mitigate stress and bring the joy back to your workplace.
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