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Oncology Team Resiliency

How To Build a Resilient Oncology Team

To help members of the cancer care team better manage stress and improve their overall well-being, ACCC 2021-22 President Krista Nelson—and several special guests—hosted a virtual Mindfulness Meditation series. Through meditation, we cultivate an awareness of the present moment and train the mind to better understand how and why we think and feel the way we do.
View Meditations

Results from Mini Z Burnout Survey

2019-mini-z-results-700x424

To gauge the level of burnout in the multidisciplinary cancer care team, ACCC surveyed its membership in 2019 using the clinically validated Mini Z survey developed by the American Medical Association. While only a small number of respondents (14.9%) report dissatisfaction with their current job, burnout and stress levels are significant.

Download Survey Infographic

 

Cancer Buzz Podcast

  • [MINI-PODCAST] Ep 74: The Business Case for Hiring Oncology Social Workers
    Jan 18, 2022

    Hear from ACCC 2021-2022 President, Krista Nelson, MSW, LCSW, OSW-C, FAOSW, as she talks about two new resources (a business case brief for hiring and a benchmarking survey) coming from ACCC that demonstrate the value oncology social workers play in cancer care.

  • [MINI-PODCAST] Ep 71: Leading with Gratitude
    Nov 23, 2021

    In this special podcast episode, we talk with oncology social worker and ACCC President Krista Nelson, MSW, LCSW, OSW-C, FAOSW, about finding opportunities to practice gratitude each day for colleagues and patients.   

  • [MINI-PODCAST] Ep 68: Supportive Care in Radiation Oncology
    Sep 21, 2021
    Early in the pandemic, members of the Stanford Health Care Radiation Oncology Department created an internal podcast for their department to creatively address the need for connections among onsite and remote staff, acknowledge the emotional and psychological toll of caring for patients during this challenging time, and support the well-being and mental health for oncology staff.
  • [MINI-PODCAST] Ep 67: Coping with Pandemic Grief
    Sep 14, 2021
    In this special podcast episode, we talk with oncology social worker and ACCC President Krista Nelson, MSW, LCSW, OSW-C, FAOSW, about the overwhelming grief of the pandemic and its toll on cancer care professionals.  
  • [MINI-PODCAST] Ep 64: A Summer of Disconnect for Cancer Professionals
    Jul 20, 2021
    In this episode, we focus on the mental and emotional toll that COVID-19 continues to have on cancer care professionals—while much of the public experiences a “summer of joy” due to rising vaccinations.
  • [MINI-PODCAST] Ep 14: COVID-19 Self-Care
    Mar 31, 2020

    Krista Nelson, ACCC President 2021-22, shares self-care resources for cancer team members during the COVID-19 outbreak and guides us through a brief mindfulness exercise.

  • [PODCAST] Ep 02: Fostering Cancer Care Team Resiliency & Well-Being
    Jul 31, 2019
    Learn how organizations like Vidant Health and The Outer Banks Hospital are creating a healthier, more rewarding workplace by making employee wellness a strategic priority.

From the ACCCBuzz Blog

ACCC National Oncology Conference Takeaway—You’ve Got the Power!

Amanda Patton, ACCC Communications
October 22, 2018
What-Brings-You-Joy-at-Work-Word Cloud

Do the following statements sound familiar?

Oncology is the most rapidly changing specialty in healthcare.

We are in the midst of unprecedented change and turbulence in the U.S. healthcare system.

Burnout is a critical issue in healthcare, and it’s especially worrisome in oncology where workforce shortages—and increased demand for services—are anticipated.

Feeling stressed?

If you attended the ACCC 35th National Oncology Conference last week, chances are your answer will be: “Yes, I feel stressed, but I’m not stressed out.

NOC18-attendees-in-sessionAcross the conference sessions—from featured speakers Vicki Hess, RN, MS, Employee Engagement Solutions, LLC; Julie Oehlert, DNP, Vidant Health; and Dale Dauten, The Innovators' Lab® ; to the 2018 ACCC Innovator Award presentations and “how-to” sessions spotlighting how cancer programs are actively improving patient-centered care delivery—speakers highlighted the many ways that the patient experience and the cancer team’s professional experience are interconnected.

 

Reflect. Renew. Reignite.
On Thursday morning, Oct. 18, ACCC Secretary Krista Nelson, MSW, LCSW, OSW-C, BCD, opened the conference by leading hundreds of attendees in a guided mindfulness moment, setting the stage for messages of: engagement, empowerment, disrupting the status quo, daring to suggest new possibilities and share new perspectives, and expressing appreciation, throughout the conference.

NOC18-Vicki-HessOpening speaker Vicki Hess challenged attendees to imagine working in a “professional paradise.” As an antidote to burnout, Hess reminded attendees, “Sometimes you need to fill your own cup and coming to this ACCC National Oncology Conference is one way to do it!”

 

Don’t Burn Out, Power Up!
“Does your staff feel satisfied, energized, and productive at work?” Hess asked.

When cancer care teams are operating at peak performance, making a difference to patients, “most of the time it’s not due to clinical skills alone,” Hess said, “it’s the bigger picture.” What’s needed to support optimal teamwork is a three-way partnership among individuals, leadership, and the healthcare organization. “The more empowered employees feel, the more they can create a professional paradise.”

For individuals, empowerment starts with understanding that you have choices in how you respond to frustrating, overwhelming, stressful situations (or colleagues) in the workplace. A mindful approach and exercising your power to choose how you respond will boost your resilience, rather than drain your energy, according to Hess. 

For example, when a staff member or colleague complains, engage them with empathy, “I hear we have a problem.” Then ask, “What would the organization need to do to fix it? What would you like me to do? What’s your role?”

Hess suggests the following steps may bolster your workplace resiliency:

  • Lose the attitude. Don’t hold on to frustrations.
  • Encourage chronic complainers to step up and get involved.
  • Don’t take things personally.
  • Spread appreciation. Shared appreciation brings bi-directional benefits. You feel good when you express appreciation and also when you’re on the receiving end.
  • Embody gratitude.
  • Take a breath before responding.

For organizational change, Hess notes that the following are important prerequisites for moving toward a culture of empowerment:

  • Gain consensus about what is acceptable at work and what is not
  • Build trust
  • Get feedback
  • Hold staff accountable for being engaged
  • And remember: How you define a problem is also how you define the solution.

Stay tuned for more highlights from the ACCC 35th National Oncology Conference.

From Oncology Issues

Building a Resilient Oncology Team: Issues and Solutions

Burnout is on the rise as oncology becomes increasingly complex with new treatment options, growing financial toxicity, an aging patient population, and an increasingly burdensome healthcare system. It has received much media attention, with some calling it an epidemic.

Thomas A. Gallo, MS, MDA, ACCC President, selected his 2018–2019 president’s theme: Reflect, Renew, Reignite: Creating a Resilient Oncology Team in Your Community, in order to shed light on the pain points that frustrate physicians, nurses, social workers, administrators, pharmacists, and all of the other professionals who collaborate to provide the highest level of patient care.

The ACCC 35th National Oncology Conference, October 17 – 19, in Phoenix, AZ, featured stories and strategies for fostering resilience and a healthcare culture that mitigates burnout among all members of the cancer care team. Three featured speakers inspired while providing practical strategies to help increase engagement, transform your work culture, and embrace experimentation. 

6 essential standards for a healthy work environment

ACCC is committed to identifying shared strategies and solutions to help combat the burnout and frustration that many of its members experience. This Building a Resilient Oncology Team: Issues and Solutions infographic details key findings on clinician burnout and a bevy of solutions to help you mitigate stress and bring the joy back to your workplace. 
Download as PDF
Or click each thumbnail below to view full size version:

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