How Novant Health Was Able to Open a Large Infusion Center With a Small Waiting Room

Join the Association of Community Cancer Centers and LeanTaaS for How Novant Health Was Able to Open a Large Infusion Center With a Small Waiting Room, July 21 at 1:00 PM EDT. You’ll hear from nurse managers Lisa Rioux and Susan Perrella as they discuss how iQueue for Infusion Centers was piloted at Novant Health’s Presbyterian Medical Center in Charlotte, NC.

Like most health systems, Novant Health’s branches struggled to align an unpredictable pattern of demand for appointments with a limited supply of physicians, staff, equipment, and infusion centers. The center was experiencing operational challenges, like:

• A daily “midday” crunch of high patient volume
• Lack of available resources
• Patient dissatisfaction due to high wait times
• Overworked nurses from patient bottlenecks

To combat these challenges, the infusion center waiting room was intentionally designed to be small and iQueue streamlined how quickly a patient is seen. To learn more about how Novant Health was able to solve these operational challenges, register today!
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