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Cone Health Cancer Center



Cone Health Cancer Center
Greensboro, North Carolina

Implementing a Transportation Hub: A Holistic Approach to a Systemic Problem

Rachel Marquez, MPH, Director of Transportation Services

After data showed that individuals living in two ZIP codes had a 12% and 15% no-show rate, compared to the average of 2.9% across all ZIP codes, this cancer program implemented a screening tool to initiate transportation discussions with patients before “non-compliance” with treatment became an issue. A pilot program addressed identified patient needs using an online transportation platform. Overall no-show appointments decreased by 48% and no-show incidence from patients living in the two at-risk ZIP codes dropped to 1.2% and 1.3%, respectively.

Experience their inspiring presentations at the ACCC 38th National Oncology Conference, being held virtually November 9-10, 2021.

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Catch a Ride, Save a Life: Transportation Program Reduces No-Shows

Innovator-2021-Seal-singular-80x80While the Moses H. Cone Memorial Hospital in Greensboro played its own role in desegregating healthcare services in the 1960s, the Cone Health Cancer Center continues today to fight for health equity by addressing the barriers to care that unequally affect lower-resourced communities in the rural and urban setting. To that end, the cancer center has built a transportation program that provides free roundtrip rides to all patients from their homes to their medical appointments.
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