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Mitchell Cancer Institute

University of South Alabama, Mitchell Cancer Institute

Mobile, Alabama

An Acuity Tool to Optimize Nurse Navigation Caseloads

Mitchell Cancer Institute developed and implemented an Acuity Scale Tool to provide their Clinical Care Coordinators with a standardized method for assessing the level of services and care coordination for patients, allowing for appropriate allocation of navigation time, resources, and caseload capacity based on combined patient acuity. This multi-purpose, simple to use, cost-effective tool is utilized for staffing, time management, quality and process improvements across the organization, resulting in a combination of efficient healthcare delivery with more personalized, comprehensive care for patients.