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COVID-19 Financial Advocacy Resources

The Association of Community Cancer Centers (ACCC) Financial Advocacy Network developed the COVID-19 Financial Advocacy Resources hub to help cancer programs and practices to stay informed on rapidly changing updates to financial assistance programs and insurance coverage in response to the public health emergency. This resource will be reviewed and updated weekly.   

For general financial advocacy support and resources, please visit the Financial Advocacy Network and the 2020 Patient Assistance and Reimbursement Guide. For additional COVID-19 resources for cancer programs, please visit the ACCC COVID-19 Resource Center

Please email resources@accc-cancer.org with recommendations of additional resources to incorporate in to this list.


Manufacturer Patient Assistance Program Updates
  • Abbvie Patient Assistance Update

    Eligible patients’ prescribed AbbVie medicines may be able to receive their prescribed medicine free through the myAbbVie Assist patient assistance program. If patients' income is now lower than the income listed on their tax return, please plan to include a letter that describes their current financial and insurance status. To learn more and apply, visit Abbvie's COVID-19 Patient Assistance

  • Amgen Safety Net Foundation Update  
    To support newly uninsured qualifying patients in need, Amgen Safety Net Foundation is providing temporary enrollment to patients who meet income requirements. To apply for this temporary assistance, select the prescribed medication from the list on its website to download the relevant application. 

  • Astellas Pharma Support Solutions Update
    Astellas has made the patient assistance program application and verification process easily accessible for patients who have lost their jobs or insurance coverage as a result of COVID-19. It has also increased customer service capacity in light of the influx of patients requiring assistance.

    To learn more about the resources Astellas has available for patients who need help during the COVID-19 pandemic and beyond, call its support line at 800.477.6472 or visit Astellas Pharma Support Solutions.

  • AstraZeneca Access 360 Update 
    AstraZeneca is committed to providing resources for patients, their loved ones, and the healthcare professionals caring for them during these uncertain times. If you have questions about insurance coverage, out-of-pocket costs, and patient assistance programs, visit the Access 360 website

  • Bristol Myers Squibb Program Update
    Bristol Myers Squibb (BMS) has expanded its existing patient support programs to help eligible unemployed patients in the U.S. who have lost their health insurance due to the COVID-19 pandemic. All BMS patient support programs, as well as, additional eligibility requirements, can be reached by calling 800.721.8909 or by visiting Bristol Myers Squibb.

  • Celgene Patient Support during COVID-19
    Celgene recognizes that the COVID-19 pandemic may impact some patients’ ability to afford or access their medicines. Please call 1.800.721.8909 to speak with a patient-care representative for further assistance.

  • Eisai Patient Assistance Program Update
    If a patient who has experienced loss of healthcare benefits as a result of COVID-19, they may be eligible to benefit from a temporary expansion of Eisai’s Patient Assistance Programs. Eisai has modified its Patient Assistance Program eligibility criteria temporarily in order to provide support during this crisis to those who qualify.  
     
    Please visit Eisai Reimbursement for additional eligibility requirements and program details.  

  • Genentech Patient Support during COVID-19
    Genentech is continuing to evolve its services to provide greater flexibility and enable continuity of care during this challenging time. These include: extending the supply of self-administered medicines for Genentech Patient Foundation patients, expanding the Genentech Patient Foundation eligibility criteria to include ex-U.S. patients staying in the U.S. due to travel restrictions, and simplifying the enrollment process, including options to submit online/text along with a temporary extension for enrollment forms. To learn more, please contact the Genentech Patient Resource Center at 1.877.436.3683 or visit its financial support page. 

  • COVID-19 has brought countless economic challenges, including job loss for many people. Janssen CarePath remains fully prepared to meet additional patient needs brought on by the current economic situation and is the first place patients should go to learn about their options for support. To learn more, visit Janssen CarePath

  • Lilly Oncology Support during COVID-19
    If the COVID-19 pandemic has impacted your ability to afford or access your Lilly medicines, contact Eli Lilly and Company online. 

  • Merck Patient Assistance Program Update
    During this unprecedented time, if patients have lost their job and/or health insurance due to the COVID-19 pandemic and need help paying for their Merck medicines, the Merck Patient Assistance Program may be able to provide Merck medicines at no cost. 

    To learn more about the resources Merck has available for patients who need help during the COVID-19 pandemic, call 1.800.727.5400 or visit Merck Helps™

  • Novartis understands the concern and uncertainty that health care professionals and patients may be facing surrounding the coronavirus (COVID-19) and is committed to continuing to meet your needs as the circumstances evolve. Novartis is here for support. 


    Patient Assistance Now Oncology (PANO) is your first stop for information about Novartis Oncology Patient Support services. Dedicated support specialists help direct callers to the services that best fit their needs. To learn more, call 800.282.7630 or visit its website

  • Pfizer Patient Assistance Program Update
    Pfizer has temporarily adapted some elements of the Pfizer Patient Assistance Program to accommodate the evolving needs of the patients it serves and ensures they will gain access to their medicines without interruption. To date, upon request, Pfizer has responded by increasing patient supply during the quarantine, where possible, approved telehealth prescribing, and more. If you or someone you know needs help accessing a physician-prescribed Pfizer medicine, help may be available.  Please contact Pfizer RxPathways at 1.844.989.7284.

    Please note that all changes are temporary and upon request only. These changes apply only to patients in the United States and its territories and require a valid prescription. 

  • Seattle Genetics Support During COVID-19 
    SeaGen Secure Case Managers and patient assistance programs are fully operational and there are no delays to patient assistance. Seattle Genetics understands that patients and their families may be impacted by circumstances outside of their control at this time. Please call SeaGen Secure at 855.4SECURE (855.473.2873) to learn how it can support patients. 

COVID-19 Related Foundation Funds and Programs
  • AuntBertha.com
    To search for local resources or financial support available in your community, auntbertha.com can help. Search by zip code, city, or keyword.

  • CancerCare Financial Assistance
    CancerCare offers limited financial assistance for cancer-related costs such as transportation and childcare, and its oncology social workers can help you find resources. Learn more about CancerCare’s Financial Assistance Program and its Co-Payment Assistance Foundation. CancerCare is also actively seeking additional support so that it can reopen its COVID-19 fund as quickly as possible.

  • Colorectal Cancer Alliance
    These crisis financial assistance funds are designated for patients with colorectal cancer in treatment. Funds may be used for any daily living expenses such as household bills, childcare, transportation costs, or food. Eligible applicants who are U.S. residents may receive a $200 award.

  • Family Reach
    If eligible, Family Reach can provide a grant to cover non-medical, everyday living expenses, such as mortgage payments, utilities, groceries, and transportation costs. For all eligibility requirements, visit its website.

  • HealthWell Foundation COVID-19 Fund
    This fund is temporarily closed to new patients due to lack of sufficient funding. Please continue to visit its Disease Funds page often, as replenished funds reopen as quickly as possible. If you currently have a grant with HealthWell, your grant will remain active for the entire 12-month grant cycle or until you have exhausted your allocated grant amount, whichever comes first.  

  • HealthWell Foundation COVID-19 Insurance Premium Payment Assistance 
    Under this fund, HealthWell can assist with patients’ insurance premium costs related to COVID-19 furloughs and COBRA Premium costs related to COVID-19 layoffs/unemployment. The maximum award level to patients is $6,000 and there is no minimum co-pay or premium reimbursement amount. To determine patient eligibility and see all items covered by the fund, visit the fund’s website

    This fund is open and is only accepting applications over the phone. To apply, call 800.675.8416. 

  • Leukemia & Lymphoma Society COVID-19 Assistance Program
    This fund is now fully depleted. The Leukemia & Lymphoma Society remains committed to doing everything possible to provide support to patients, families and caregivers, who can contact Information Specialists at 800.955.4572. Patients and caregivers should also visit its website to learn of other funding programs. 

  • Lungevity Breathe Easier Response Fund
    Funding for the Breathe Easier Response Fund has run out. However, other types of assistance may still be available. To learn more, call the Lung Cancer HELPLine (844.360.5864), a free phone service in partnership with CancerCare. 

  • Lymphoma Research Foundation COVID-19 Financial Assistance Grant
    The Lymphoma Research Foundation's COVID-19 related financial assistance provides limited financial assistance for people with lymphoma/CLL in active treatment to help with costs including food, transportation, lodging or housing,  utilities, childcare, and/or devices (e.g., canes, wheelchairs, ramps, air filters). 

    Please note that these funds cannot support co-pays and/or coinsurance, insurance premiums and direct costs of medicine.  

  • PAN COVID-19 Financial Support Fund 
    To help affected patients cope with unprecedented financial stress relating to the COVID-19 outbreak the Patient Access Network Foundation is providing direct assistance of $300 on a pre-paid debit card for individuals who have been diagnosed with COVID-19 or directed to self-quarantine due to COVID-19. Eligible patients can use the financial support for treatment expenses for COVID-19, over-the-counter and prescription medications, medical equipment and supplies, and groceries and meals, including delivery services.

    Program Status: PAN Foundation is not currently accepting applications for new patients. 


    To sign up for the wait list, please call 1.866.316.9263 from 9:00 am to 7:00 pm ET. 

  • Patient Advocate Foundation COVID Care
    Through COVID Care, Patient Advocate Foundation’s Case Managers provide patients diagnosed with a chronic, life-threatening, and debilitating disease who are impacted by the novel coronavirus COVID-19, and those hospitalized for COVID-19, with timely and relevant information and education to questions and concerns patients, and caregivers, have about accessing and paying for care, managing basic cost of living needs like food, rent and mortgage, utilities, insurance, and necessary transportation costs that have become difficult to manage due to the pandemic.

    Patients can access COVID Care by completing a secure online intake or by calling 1.800.532.5274 during business hours to speak to a case manager.

  • Patient Advocate Foundation COVID-19 Co-Pay Relief
    Assistance is available to patients with COVID-19 through the launch of this disease fund that can provide direct payment for co-payments, co-insurance and deductibles required by the patient’s insurer for medications prescribed to treat and manage their disease. Patients that meet eligibility requirements may receive a maximum award of $500. To review the specific eligibility criteria please visit its website

  • Rx Outreach Enrollment Expansion
    Rx Outreach is temporarily expanding the guidelines on its medication program to assist individuals and families who are facing severe financial hardships because of COVID-19. Rx Outreach is the nation's largest, non-profit, fully licensed, mail-order pharmacy. 

  • Team Rubicon Emergency Food Assistance
    As of October 8, 2020, the COVID-19 Emergency Food Assistance Program is closed due to a lack of sufficient funding to cover additional requests. Team Rubicon remains committed to this critical lifeline and will continue to seek funds specific to supporting food security operations.  

  • Tigerlily Foundation Funds for Families COVID-19 Relief Program
    The Tigerlily Foundation Funds for Families COVID-19 Relief program offers financial grants to patients with breast cancer. The program provides financial assistance to families based on need. Financial assistance is limited to a one-time grant of between $250 to $500 per applicant. 

    Please note: The application period is currently closed for the Funds for Families COVID-19 Relief Program. Please check back periodically to see when funding is available and to apply.

Medicare & Medicaid Coverage & Payment

Medicaid Coverage & Payment

Telehealth Coverage

Expansion of Telehealth

On April 29, 2020, CMS announced additional sweeping changes to further expand telehealth coverage in response to the COVID-19 public health emergency. Learn more.

CMS has expanded telehealth coverage for Medicare beneficiaries under the 1135 waiver authority and the Coronavirus Preparedness and Response Supplemental Appropriations Act. Additionally, the HHS Office of Inspector General (OIG) is providing flexibility for healthcare providers to reduce or waive cost-sharing for telehealth visits paid by federal healthcare programs. Read CMS fact sheet. Read CMS Medicare Telehealth FAQs

Commercial Payers COVID-19 Information & Resources

Health insurers have made changes in response to the COVID-19 health emergency. 

Find quick links to more details below.

Anthem

Blue Cross Blue Shield (BCBS)

Cigna

Humana

CVS Health/Aetna

UnitedHealthcare

State-Specific Laws and Resources
  • Triage Cancer: Resources by State

    This page has information specific to each state, including contact information for federal and state agencies, and some key information about laws and consumer protections.

  • Triage Cancer: COVID-19 Related State Laws
    State laws may provide additional rights and benefits to individuals coping with cancer. Various laws related to employment, disability insurance, health insurance, COVID-19, accessing medical records, estate-planning, other cancer-related state laws, and immigration are included on this site.

Patient Resouces
Last updated October 22, 2020.