Wendi Waugh, Director of Cancer Services, Southern Ohio Medical Center, discusses the implementation of a process improvement plan with a focus on enhancing care for patients with advanced NSCLC.
To support the optimization of care for patients with advanced non-small cell lung cancer (NSCLC), six ACCC Cancer Program Members applied to participate in a process improvement initiative.
Hear from Wendi Waugh, Director of Cancer Services, Southern Ohio Medical Center, as she walks us through the design and implementation of their plan, which focused on the need to better understand the causes of potentially preventable emergency department visits among patients with NSCLC who are undergoing active treatment. She'll then share her three tips for cancer programs who may consider a quality improvement approach to reviewing and improving their care processes.
Wendi Waugh, BS, RT(R)(T), CMD, CTR
Administrative Director of Cancer Services & Community Health and Wellness
Southern Ohio Medical Center
The ‘ah-ha’ moment was when we really got to looking at the results. We recognized that the provider who ordered the result, may or may not have even been informed that result was back and ready...so...we created a portal...[and] all these different results would automatically inform the provider and populate to the providers notes...It really improved the time from ordered, to receiving, to putting the treatment in action for the patient." — Wendi Waugh, BS, RT(R)(T), CMD, CTR
To learn more about this education program, please visit the Fostering Excellence in Care and Outcomes in Patients with Stage III and IV NSCLC page. This project is made possible by support from AstraZeneca.
The views and opinions expressed herein are those of the author(s)/faculty member(s) and do not reflect the official policy or position of their employer(s) or the Association of Cancer Care Centers.
July 8, 2026
June 30, 2026
At the 2026 ASCO Annual Meeting, the Louisiana Oncology Society received the ASCO Jeffrey C Ward Affiliate Advocacy Award for advancing critical advocacy priorities that have translated into meaningful legislative victories. The Iowa Oncology Society and Washington State Medical Oncology Society were also recognized for their advocacy efforts in 2025 at the meeting, receiving second place awards.
