ACCC association of cancer care centers
Join/Renew
Login
Join/Renew
Login
Education & Resources
ACCC eXchange LogInCorporate Member Sponsored ResourcesPresentations & AbstractsACCC Connect eLearning LogIn
Publications
Oncology IssuesPatient Assistance & Reimbursement GuideTrending Now in Cancer CareBusiness Case Studies for Hiring New Staff
Events
2026 ACCC Leadership SummitAnnual Meeting & Cancer Center Business SummitCapitol Hill DayNational Oncology ConferenceOncology Reimbursement MeetingsOncology State Society Meetings
Policy & Advocacy
ACCC 2026 Policy PrioritiesLetters & StatementsAccess, Payment & Reimbursement ReformWhite Bagging & Brown BaggingAdvocacy ResourcesCancer Moonshot
Membership
Join | RenewWho We AreMembership Types & BenefitsCorporate MembersACCC Member Portal FAQMember Directory
Partners
Oncology State SocietiesPartner OrganizationsCME
News
News ReleasesAdvocacy News ReleasesOncology News
About ACCC
Timeline / 50th Anniversary2025 Impact ReportPresident's ThemeACCC Innovator AwardsACCC FellowsBoard of TrusteesACCC Senior Staff
Breast CancerMetastatic Breast Cancer
Gastrointestinal CancerBiliary Tract CancerColorectal CancerGastric CancerLiver Cancer
Genitourinary CancerBladder CancerProstate CancerRenal Cell Carcinoma
Gynecologic CancerOvarian Cancer
Head & Neck Cancer
Hematologic MalignanciesAcute Lymphocytic Leukemia (ALL)Acute Myeloid Leukemia (AML)Chronic Lymphocytic Leukemia (CLL)Mantle Cell Lymphoma (MCL)Multiple Myeloma (MM)Myelodysplastic Syndromes (MDS)
Lung CancerNon-Small Cell Lung Cancer (NSCLC)Small Cell Lung Cancer (SCLC)
Sarcoma
Skin CancerMelanomaNon-Melanoma Skin Cancers (NMSC)
Clinical Practice & TreatmentCancer DiagnosticsCare CoordinationEHR Integration for Biomarker TestingQuality Improvement Collaboration: Integration of Precision Medicine in Community OncologyTreatment
Financial NavigationFAN Boot CampFinancial Advocacy Network (FAN) Resource LibraryPatient Assistance & Reimbursement GuidePrior Authorization
Health Equity & Access3, 2, 1, Go! Practical Solutions for Addressing Cancer Care DisparitiesAppalachian Community Cancer AllianceOncology Advanced PractitionersPersonalizing Care for Patients of All BackgroundsSocial Drivers of Health
Patient-Centered CareAddressing Care Disparities for VeteransAdolescent and Young Adult (AYA)Care Action Plans for People with CancerDermatologic ToxicitiesEmpowering CaregiversGeriatric OncologyHealth LiteracyNutritionOncology PharmacyPatient NavigationPsychosocial Care in OncologyShared Decision-MakingSupportive CareSurvivorship Care
Practice Management & OperationsCancer Program FundamentalsLeadership Sustainment and Engagement VideosOncology Practice Transformation and Integration CenterOncology Team Resiliency
ResearchACCC Community Oncology Research Institute (ACORI)
Technology & InnovationTelehealth & Digital Medicine
ACCCBuzz Blog
CANCER BUZZ Podcast
Oncology Issues
Join/Renew
Login
Breast CancerMetastatic Breast Cancer
Gastrointestinal CancerBiliary Tract CancerColorectal CancerGastric CancerLiver Cancer
Genitourinary CancerBladder CancerProstate CancerRenal Cell Carcinoma
Gynecologic CancerOvarian Cancer
Head & Neck Cancer
Hematologic MalignanciesAcute Lymphocytic Leukemia (ALL)Acute Myeloid Leukemia (AML)Chronic Lymphocytic Leukemia (CLL)Mantle Cell Lymphoma (MCL)Multiple Myeloma (MM)Myelodysplastic Syndromes (MDS)
Lung CancerNon-Small Cell Lung Cancer (NSCLC)Small Cell Lung Cancer (SCLC)
Sarcoma
Skin CancerMelanomaNon-Melanoma Skin Cancers (NMSC)
Clinical Practice & TreatmentCancer DiagnosticsCare CoordinationEHR Integration for Biomarker TestingQuality Improvement Collaboration: Integration of Precision Medicine in Community OncologyTreatment
Financial NavigationFAN Boot CampFinancial Advocacy Network (FAN) Resource LibraryPatient Assistance & Reimbursement GuidePrior Authorization
Health Equity & Access3, 2, 1, Go! Practical Solutions for Addressing Cancer Care DisparitiesAppalachian Community Cancer AllianceOncology Advanced PractitionersPersonalizing Care for Patients of All BackgroundsSocial Drivers of Health
Patient-Centered CareAddressing Care Disparities for VeteransAdolescent and Young Adult (AYA)Care Action Plans for People with CancerDermatologic ToxicitiesEmpowering CaregiversGeriatric OncologyHealth LiteracyNutritionOncology PharmacyPatient NavigationPsychosocial Care in OncologyShared Decision-MakingSupportive CareSurvivorship Care
Practice Management & OperationsCancer Program FundamentalsLeadership Sustainment and Engagement VideosOncology Practice Transformation and Integration CenterOncology Team Resiliency
ResearchACCC Community Oncology Research Institute (ACORI)
Technology & InnovationTelehealth & Digital Medicine
ACCCBuzz Blog
CANCER BUZZ Podcast
Oncology Issues
    • Education & Resources
    • Publications
    • Events
    • Policy & Advocacy
    • Membership
    • Partners
    • News
    • About ACCC
ACCC association of cancer care centers
1801 Research Boulevard, Suite 400, Rockville, MD 20850
Tel: 301.984.9496 Email Us
Contact UsVolunteers
Advertise
Career Center
Terms and Conditions
Privacy Policy
ACCC Rebranding
Copyright © 2026 Association of Cancer Care Centers. All Rights Reserved.
HomeACCCBuzz Blog

Using Resiliency to Drive Positive Change

September 15, 2020

Using Resiliency to Drive Positive Change

In kicking off the ACCC 37th [Virtual] National Oncology Conference, ACCC President Randall A. Oyer, MD, acknowledged the reverberating effects of the pandemic on all aspects of our lives, including how we meet, exchange information, and learn from one another. Dr. Oyer explained that this is reflected in the virtual delivery of this year’s conference, which is offering attendees the opportunity to remotely participate in engaging conversations with colleagues at a location and time that is most convenient for them.

This openness to new ways of doing established things, Dr. Oyer said, is not new to members of the cancer care team. “Adversity can and does inspire innovation,” he affirmed, giving as examples the ideas that have been developed and exchanged among ACCC members since COVID-19 began changing many of the old ways of doing things. “Members have quickly adapted and innovated and provided valuable information to one another,” affirmed Dr. Oyer.

Some prime examples of innovation inspired by adversity or created to meet changing needs are the programs developed by the recipients of the 2020 ACCC Innovator Awards. Launched in 2011, 81 enterprising programs have been awarded ACCC Innovator Awards. “These programs demonstrate that, at its best, innovation inspires collaboration in that all members of the cancer care team must come together to drive change,” said Dr. Oyer.

After sharing a video celebrating 10 years of ACCC Innovator Awards, Dr. Oyer announced the 2020 winners and showed brief video clips highlighting the winning programs. These programs will be discussed in sessions throughout the week, culminating with a live Q&A with award winners on Thursday, Sept. 17. Dr. Oyer then introduced the opening day’s keynote address, Leadership Resilience and Post-Traumatic Growth, delivered by Greg Hiebert, Leadership Educator, Coach, and Consultant with leadershipForward®.

Heibert began addressing his theme of resilience by drawing attention to how, for many cancer programs, COVID-19 has provided an unexpected springboard to innovation. Cancer care teams have been compelled to devise new ways of providing services when traditional avenues have been cut off, said Heibert. “The pandemic has seen us through the Fear Zone, the Learning Zone, and the Contribution Zone,” he explained, “where we have come up with innovative solutions to new problems.”

Heibert said the Contribution Zone originates in fear and builds on learning as people emerge from challenges to commit to a series of leadership strategies. These strategies enable them to rise above their self-interests and take into account the needs of the entire community. This occurs when people can acknowledge the following:

  • I work to use my skills in service to others.
  • I think of how I can help, support, and connect with others.
  • I find a purpose and meaning bigger than my self-interests.
  • I show empathy to others and myself.
  • I live in the present and focus on the future.
  • I maintain positive emotion and transmit hope.
  • I am grateful and share it with others.
  • I find ways to adapt to change and difficulty.
  • I practice calm, patience, and creativity.

When individuals confront tragedy, Heibert said turning the experience of that tragedy into growth can be a powerful tool. “Post-traumatic growth”—the type experienced by people who have faced tremendous obstacles, such as a pandemic and its casualties—is a necessary catalyst to developing a resilience that can see people through life-changing events. Such resilience, said Heibert, fosters the ability to grow and thrive in adversity by enabling people to deepen their sense of awareness, address their self-regulation, promote optimism, maintain mental agility, use strength of character, and build deeper connections.

Heibert called the cultivation of such resilience a journey rather than a destination. Maintaining awareness of how our perception of this journey is shaped by our own circumstances is also essential, said Heibert, as people are often unaware of how their personal circumstances influence their understanding of people and events. “We don’t see things as they are; we see them as we are,” said Heibert. “Everything we see is filtered through our experience of gender, race, class, and other factors.”

Heibert concluded by remarking that he has seen the power of community—so essential during this pandemic—actually deepening in an era in which close physical contact is often unadvisable. “Today at this conference, we are proving that we can reach and teach one another from a distance,” said Heibert. “Our ongoing challenge is to build and sustain resiliency in the midst of the storm.”

The ACCC 37th [Virtual] National Oncology Conference runs through September 18.

Related Content

ACCC Roundtable Series to Build a CAR T Multiple Myeloma Referral FrameworkACCCBuzz Blog

ACCC Roundtable Series to Build a CAR T Multiple Myeloma Referral Framework

Gabrielle Stearns

June 11, 2026

Precision Medicine Stewardship: Turning Complexity Into Coordinated Cancer CareACCCBuzz Blog

Precision Medicine Stewardship: Turning Complexity Into Coordinated Cancer Care

June 9, 2026

A Leadership Playbook for Responsible AI AdoptionACCCBuzz Blog

A Leadership Playbook for Responsible AI Adoption

June 4, 2026

Health Literacy in the Digital Age: An NCCN Policy SummitACCCBuzz Blog

Health Literacy in the Digital Age: An NCCN Policy Summit

Gabrielle Stearns

June 2, 2026

Turning Innovation Into Access: A Conversation With ACCC’s Executive DirectorACCCBuzz Blog

Turning Innovation Into Access: A Conversation With ACCC’s Executive Director

Rachel Radwan

May 27, 2026

Making AI Practical in Oncology: Lessons from Highlands OncologyACCCBuzz Blog

Making AI Practical in Oncology: Lessons from Highlands Oncology

May 6, 2026

Small Cell SMASHERS: How Community, Advocacy, and Emerging Science Are Changing the Narrative in Small Cell Lung CancerACCCBuzz Blog

Small Cell SMASHERS: How Community, Advocacy, and Emerging Science Are Changing the Narrative in Small Cell Lung Cancer

April 24, 2026

Partnering to Deliver Targeted Treatment: Fox Chase Cancer Center and OmniscopeACCCBuzz Blog

Partnering to Deliver Targeted Treatment: Fox Chase Cancer Center and Omniscope

Rachel Radwan

April 22, 2026

Upcoming Events

ACCC 43rd National Oncology Conference
Oncology

ACCC 43rd National Oncology Conference

In Person Conference & ConventionOctober 21, 2026 at 8:00 AM MDT450 Summer St, Boston, MA 02210Omni Boston Hotel at the Seaport, Boston
Register Now!
MSOS 2026 Great Falls Meeting
Breast Cancer

MSOS 2026 Great Falls Meeting

In Person Conference & ConventionJune 25, 2026 at 5:30 PM MDT1117 29th St S, Great Falls, MT, USAGuy Tobacco Room, Benefis Cancer Center, Great Falls
Register Now!
COS 2026 Dinner at the Denver Best of ASCO
Oncology

COS 2026 Dinner at the Denver Best of ASCO

In Person Meeting & NetworkingJune 26, 2026 at 5:30 PM MDT7000 Church Ranch Blvd, Westminster, CO, USADenver Marriott Westminster, Westminster
Register Now!
KaSCO 2026 Fellows Dinner
Oncology

KaSCO 2026 Fellows Dinner

In Person Conference & ConventionJuly 16, 2026 at 6:00 PM CDT101 West 22nd Street, Kansas City, MO, USALidia's Kansas City, Kansas City
Register Now!
MSCO 2026 Professional Development Workshop
Oncology

MSCO 2026 Professional Development Workshop

In Person Conference & ConventionJuly 18, 2026 at 3:30 PM CDT5005 Glumack Drive, Minneapolis, MN, USAInterContinental Hotel Minneapolis – St. Paul Airport, Minneapolis
Register Now!
WSMOS 2026 Dinner at the Seattle Best of ASCO
Oncology

WSMOS 2026 Dinner at the Seattle Best of ASCO

In Person Conference & ConventionJuly 24, 2026 at 5:30 PM PDT1415 5th Ave, Seattle, WA, USAHilton Motif Seattle, Seattle
Register Now!
NOS 2026 Dinner at the Las Vegas Best of ASCO
Oncology

NOS 2026 Dinner at the Las Vegas Best of ASCO

In Person Conference & ConventionJuly 24, 2026 at 5:30 PM PDT101 Montelago Blvd, Henderson, NV 89011, USAThe Westin Lake Las Vegas Resort & Spa , Henderson
Register Now!
KYSCO 2026 Tri-State Multi-Disciplinary Cancer Care Summit
Oncology

KYSCO 2026 Tri-State Multi-Disciplinary Cancer Care Summit

In Person Conference & ConventionJuly 25, 2026 at 7:30 AM EDT638 Madison Ave, Covington, Kentucky 41011, USAHotel Covington, Covington
Register Now!
Advertisement
Advertisement

Trending Now on
ACCCBuzz Blog

ACCC Roundtable Series to Build a CAR T Multiple Myeloma Referral Framework

ACCC Roundtable Series to Build a CAR T Multiple Myeloma Referral Framework

In the third in a series of multidisciplinary consensus-building roundtables, ACCC and its partners explored ways to bridge the gap between community oncology programs and authorized treatment centers offering CAR T for patients with multiple myeloma.

Precision Medicine Stewardship: Turning Complexity Into Coordinated Cancer Care

Precision Medicine Stewardship: Turning Complexity Into Coordinated Cancer Care

In a recent conversation with ACCC, Kevan Simms, MBA, PMP, Assistant Vice President of Precision Medicine at Ochsner Health, shared how his organization is building a scalable stewardship model that not only improves current oncology care but also prepares for the future.

A Leadership Playbook for Responsible AI Adoption

A Leadership Playbook for Responsible AI Adoption

In a recent conversation with ACCC, DiMe Associate Program Director Ian Miller discussed what responsible AI adoption looks like in practice, particularly for organizations early in their AI journey and seeking clearer guidance on how to evaluate, prioritize, and implement these tools.

Health Literacy in the Digital Age: An NCCN Policy Summit

Health Literacy in the Digital Age: An NCCN Policy Summit

In the recent NCCN policy summit "Health Literacy in the Cancer Care Digital Age," speakers and panelists discussed how best to communicate with patients and foster the responsible use of emerging technologies, with a strong focus on shared decision-making.

View All ACCCBuzz Blogs

Recently Heard on
CANCER BUZZ Podcast

Data-Driven Toxicity Management for ADCs – [Video Podcast] Ep. 235

Advancing Cancer Care Worldwide: ACCC Global eXchange - [Mini Podcast] Ep. 234

Designing Care That Creates Value for Patients and the Health System - [Mini Podcast] Ep. 233

A Collaborative Approach to Health Policy Changes - [Mini Podcast] Ep. 232

View All Podcasts

Latest from Oncology Issues

June 2026
June 2026
April 2026
February 2026
December 2025
October 2025
View All Oncology Issues

Join the Conversation

ACCC eXchange Digital Banner
Login