Laura Perry, RHIT, CRC
Supervisor Coding, St. Luke’s Revenue Cycle Operations
Lacy Sheets, MBA
Director Patient Financial Navigation, St. Luke’s Revenue Cycle Operations
Wesley Sandvik, RN, BSN
Clinical Documentation Specialist Senior, St. Luke’s Revenue Cycle Operations
St. Luke’s Regional Medical Center / St. Luke’s Cancer Institute
Boise, Idaho
Transforming Oncology Authorization Through Clinical and Revenue Cycle Collaboration
St. Luke’s Cancer Institute improved oncology authorization by bringing clinical expertise directly into revenue cycle workflows. This collaboration helped reduce treatment delays, cut authorization turnaround time by more than 50%, decreased provider clarification requests by over 60%, and prevented nearly $100,000 in avoidable write-offs.
