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In this episode, CANCER BUZZ speaks with Susan Salgado, PhD, keynote speaker at the upcoming 42nd National Oncology Conference, about her approach to organizational culture and leadership. With over 2 decades of experience in consulting spanning more than 20 industries, Dr. Salgado is adept at transferring hospitality skills to the field of health care. She discusses the importance of zeroing in on the employee experience first, and the downstream impacts this has on the patient or customer experience, as well as the key role leadership plays in reinforcing a human-centered culture.
“If you create a culture where people are thriving—where they feel valued and appreciated, they want to come to work every day, they love their colleagues, they love the work that they do, they feel that sense of purpose—that's when you’re going to get the best out of your teams.”
Guests:
Susan Salgado, PhD
Founder
Grason Consulting
Additional Resources:
The views and opinions expressed herein are those of the author(s)/faculty member(s) and do not reflect the official policy or position of their employer(s) or the Association of Cancer Care Centers.
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