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Leveraging Technology to Develop an Express Symptom Management Program & Prevent Oncology ED Visits — [MINI PODCAST] EP 131

September 7, 2023

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This cancer program used a business intelligence-enabled dashboard to collect and analyze data on emergency department (ED) visits, admits, and discharges. These data were then used to improve patient triage and evaluation through development of an Express Symptom Management program. After targeted in-service training and education to clinical teams and patients on utilization of the new program, only 2% of patients needed to be seen in the ED, with the rest receiving symptom management by phone, participating in a virtual clinic visit, and/or coming into the infusion suite for in-person assessment and treatment. Improvement efforts around patient self-management and triage to the Express Symptom Management program also included development of a pre- and post-initial infusion visit via Epic MyChart.


Dana Salcedo

Dana Salcedo, MSN, APRN, NP-C
Oncology Nurse Practitioner, Express Symptom Management & Outpatient Infusion
Orlando Health Cancer Institute
Orlando, Florida

“Ultimately our role was to prevent ED admissions, but also to help reduce stress, manage common side effects, and to let patients know they had a resource available to them at a moment’s notice.”

This podcast is part of a special series with the 2023 ACCC Innovator Award winners. For a deeper dive into this and other content that will help your team reimagine how care is delivered at your cancer program or practice, register today for the ACCC 40th National Oncology Conference, Oct. 4-6, in Austin Texas.


The views and opinions expressed herein are those of the author(s)/faculty member(s) and do not reflect the official policy or position of their employer(s) or the Association of Community Cancer Centers.