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WellSpan Health

 

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WellSpan Cancer Centers
York, Pennsylvania

Developing and Implementing a Radiation Oncology App to Improve the Patient Experience

Bryan M. Schmalhofer, MBA RT(R)(T), Manager of Radiation Oncology Operations for the Wellspan Health Oncology Service Line

Dissatisfied with the limited support in their patient education materials, the Wellspan Oncology Service Line developed a mobile app to offer its radiation oncology patients on-demand access to treatment- and disease-specific education. The app incorporates patient appointment and treatment schedules, a symptom tracker, secure messaging with care team members, access to support services, and more. And since it’s connected to Wellspan’s EHR, clinicians can use the app data to continually monitor patient symptoms and side effects.

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There’s an App for That

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WellSpan Health is growing rapidly. The York, Pennsylvania healthcare system has expanded its three cancer centers into six during the past three years. Growing pains can be an inevitable by-product of such rapid growth. After evaluating the organization’s radiation oncology patient education materials at each of its cancer centers, Bryan M. Schmalhofer, MBA, RT(R)(T), a radiation therapist and manager of Radiation Oncology Operations at WellSpan Oncology Service Line, found that patient resources varied significantly by site, and the information provided was not standardized across all WellSpan locations.
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