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WellSpan Health

 

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WellSpan Cancer Centers
York, Pennsylvania

Developing and Implementing a Radiation Oncology App to Improve the Patient Experience

Bryan M. Schmalhofer, MBA RT(R)(T), Manager of Radiation Oncology Operations for the Wellspan Health Oncology Service Line

Dissatisfied with the limited support in their patient education materials, the Wellspan Oncology Service Line developed a mobile app to offer its radiation oncology patients on-demand access to treatment- and disease-specific education. The app incorporates patient appointment and treatment schedules, a symptom tracker, secure messaging with care team members, access to support services, and more. And since it’s connected to Wellspan’s EHR, clinicians can use the app data to continually monitor patient symptoms and side effects.

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There’s an App for That

innovatorawards-2019-sealSingular-80x80WellSpan Health is growing rapidly. The York, Pennsylvania healthcare system has expanded its three cancer centers into six during the past three years. Growing pains can be an inevitable by-product of such rapid growth. After evaluating the organization’s radiation oncology patient education materials at each of its cancer centers, Bryan M. Schmalhofer, MBA, RT(R)(T), a radiation therapist and manager of Radiation Oncology Operations at WellSpan Oncology Service Line, found that patient resources varied significantly by site, and the information provided was not standardized across all WellSpan locations.
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Christian G. Downs, JD, MHA, ACCC Executive Director, Ali McBride, PharmD, MS, BCOP, ACCC President 2019-2020, Bryan M. Schmalhofer, MBA RT(R)(T), Manager of Radiation Oncology Operations for the Wellspan Health Oncology Service, Randall A. Oyer, MD, ACCC President Elect 2019-2020 Line

 

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JA20-Innovator-Developing-and-Implementing-and-Radiation-Oncology-App-223x300Developing and Implementing a Radiation Oncology App to Improve the Patient Experience

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of eight hospitals, more than 19,000 employees, and more than 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness, and healthy communities. WellSpan has experienced rapid growth in recent years and currently provides care at six community-based cancer centers in South Central Pennsylvania.

In 2018 the Oncology Service Line recognized the potential to improve the patient experience with the development and implementation of a mobile radiation oncology application (app). This app supports the healthcare organization’s goal to deliver a patient experience that is simpler, builds loyalty, and reduces patient anxiety.
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