Transforming Access to Care Through Pre-Intake Navigation
The University of Texas MD Anderson Cancer Center in Houston, Texas, developed a novel Pre-Intake Navigation (PIN) program, which identifies and resolves early financial and insurance barriers, enabling patients to access timely, high-quality cancer care with less anxiety and fewer delays. PIN shifts financial navigation from a late-stage, reactive task to an early, standardized, patient‑centered process embedded in the call center workflow.
