Christi Miller is the patient assistance system manager at Bon Secours, St. Francis Millennium Cancer Center. Miller manages the financial navigation team for the entire ministry, overseeing multiple infusion centers and managing 21 financial navigators. She actively collaborates with Bon Secours’ leadership, specialty pharmacy, inpatient pharmacy, and physician practices to expand the St. Francis Millennium Cancer Center’s financial navigation footprint across the ministry.
In addition to this expansion, Miller is creating standardized processes and a compliance program for her team to ensure the navigation program remains focused on assisting patients with insurance optimization and financial toxicity via assistance programs while preventing unnecessary revenue loss for the ministry.