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Due to the COVID-19 pandemic and its associated risks for patients with cancer, all Life with Cancer programming was cancelled on Mar. 12, 2020. Staff, struggling with their own anxiety over personal safety, quickly went into action on how best to continue to meet the psychological and educational needs of patients and families.

Although community-based psychological first aid training is most often provided to prepare for front-line emergencies, Avera Cancer Institute recognized the potential for this training to help foster a culture of resilience and mutual support.

In my breakout session at the 37th ACCC [Virtual] National Oncology Conference, held Sept. 14-18, 2020, I shared that mentorship is often the missing link to facing these staffing challenges.

Successful leaders will be those who adopt innovative and flexible staffing models, workflows, and processes.

This cancer program needed to build an organizational and operational structure that would support change and encourage adoption and growth. The answer: the Daily Improvement Program.