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Navigators are problem solvers. ... We're filling in gaps where we’re needed, helping with screening, implementing cleaning protocols, and helping staff transition to virtual work.

By Mickey LeRoy, RA, LEED AP & Timothy Hsu, MHSA Social media healthcare channels and email lists are bursting with articles on “surge planning” and invitations to online discussions about the post-pandemic return of patients. While valuable, what is only beginning to emerge from these discussions is a longer view understanding of what “the new normal” looks like for healthcare facilities. …