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As it did other healthcare systems, the COVID-19 pandemic hit ChristianaCare unexpectedly. But the members of ChristianaCare’s Community Health Outreach and Education team had already laid critical groundwork that enabled them to quickly reach local at-risk and vulnerable populations when they needed it most. Reaching the Underserved ChristianaCare’s Community Health Outreach and Education Program …

By Mickey LeRoy, RA, LEED AP & Timothy Hsu, MHSA Social media healthcare channels and email lists are bursting with articles on “surge planning” and invitations to online discussions about the post-pandemic return of patients. While valuable, what is only beginning to emerge from these discussions is a longer view understanding of what “the new normal” looks like for healthcare facilities. …