The Financial Advocacy Network provides tools and resources to help cancer programs build a strong financial advocacy workforce. The Workforce Task Force will develop tools and resources that are specific to starting new programs, implementing staffing models, onboarding new staff, and adjusting to shifting work environments.
Meet the members of the Workforce Task Force:
Anette has been with SCL Health for over 19 years in various roles, the majority of time in Oncology. When she started her role as a Patient Financial Counselor for the Cancer Center in 2014 there was no similar position within the system. Accomplishments include increasing co-pay assistance collections by 20% and integrating Financial Counseling as part of the interdisciplinary care team. In 2018 she joined the leadership team for Financial Counseling to share her expertise and helped implement the financial navigation model at all SCL Health Colorado Cancer Centers, increased co-pay assistance collections by 37% and helped expand the traditional role of a Financial Counselor to Financial Navigator.
Rifeta Kajdic is a program manager for the oncology service line at Saint Luke’s Cancer Institute in Boise, Idaho. In her role, Rifeta works on improving processes and programs that allow for patient centered care while simultaneously building security for the health system to prevent unnecessary revenue losses. Rifeta helps support oncology patient financial advocates across five Saint Luke’s sites supporting medical and radiation oncology, surgical oncology, pediatric oncology, bone marrow transplant, and hemophilia. Rifeta is passionate about the importance of patient financial advocate roles within oncology clinics, and as a member of the supportive oncology team, is working collaboratively to eliminate financial toxicity for the patients she serves.
Maggie Lozano is the Oncology Financial Advocate and Certified Coder at Confluence Health. She loves helping patients feel less stress during a scary time in their lives. Maggie has spent of most of her career as a certified coder, gaining experiences in financial advocacy and graduating the ACCC Financial Advocacy Boot Camp. While her primary job function is performing prior authorizations for chemotherapy/radiation therapy, she enjoys her ability to make a patient smile when she can assist patients with co-pay assistance of free drugs for their therapies.
Jennifer Paquet has been in healthcare for over 20 years, and most recently on the insurance and financial side for ten years. Jennifer has worked for Bassett Cancer Institute for 4 years, where she set up the Financial Navigation program and onboarded and trained additional staff. She is fluent in both Medicare and Medicaid policy, and stay up to date on those policies through rigorous studies.
Jennifer performs daily benefit investigations, meets with patients to discuss insurance, free drug, and foundational programs, and works closely with her program’s social worker. She serves a rural and majority Medicare/Medicaid population. Jennifer advocates on behalf of the patients through our local political leaders, as well as national forums, to amend policies affecting the rural populations.
Jeanie Troy is the Oncology Patient Financial Navigator at Lake Region Healthcare Cancer Care & Research Center in Fergus Falls, MN. She began her career in healthcare nine years ago in the Revenue Cycle department. She has spent the last four years serving as the sole Financial Navigator at the Cancer Center.
Jeanie was responsible for creating and implementing the Oncology Financial Navigation Program utilized at Lake Region Healthcare’s Cancer Care & Research Center. The Program was created to reduce financial distress and increase treatment compliance for oncology patients. She is very passionate about supporting patients and the cancer center team to help them best care for those they serve.
Wendi Waugh, BS, RT(R)(T), CMD, CTR, is Administrative Director of Cancer Services & Community Health and Wellness at Southern Ohio Medical Center in Portsmouth, Ohio. She brings more than 30 years of experience in healthcare to this role. She began her career in medical imaging but has spent the last 28 years in oncology. Her passion for community health and community development led her to assume a larger leadership role at Southern Ohio Medical Center in 2013, when she assumed leadership of the Community Health and Wellness teams.
A 13-year survivor of breast cancer, Wendi special interests include community development, public speaking, leadership, dance, fitness, hiking, and biking, and spending time with her family.
She is a graduate of the Radiologic Technology Program at Shawnee State University and received her training for radiation therapy at Weber State University. She completed her Bachelor of Science degree in Health Administration and Health Informatics from Kennedy Western Reserve. Wendi is also a Certified Cancer Registrar and Certified Medical Dosimetrist.