Financial Advocacy Network members are highly engaged and network with each other for support, education, and inspiration. The Network Task Force will set direction for and plan ways to continue engaging this community and encourage peer-to-peer learning.
Meet the members of the Network Task Force:
Christina Fuller, BSW is employed as an Oncology Patient Financial Navigator at Mosaic Life Care, Mosaic Life Care Cancer Care. At the age of sixteen Mrs. Fuller started in healthcare a Certified Nursing Assistant and has gained extensive experience in the healthcare field. In her current role she prides herself in fullest by assessing the patient’s need and navigating them through the financially tough times they may be experiencing or could experience.Christina worked in the medical field since the age of 16, starting out as a Certified Nursing Assistance.
In May of 2016, Christina graduated with a bachelor's in social work and by December was asked to start the Financial Navigation program at Mosaic Life Care Cancer Care. After starting this program, she soon realized she could use her degree to it’s fullest by assessing the patient’s need and navigating them through the financially tough times they may be experiencing or could experience ahead.
Jordan Karwedsky is one of seven financial counselors at Green Bay Oncology, and has worked in oncology for 11 years. She joined Green Bay Oncology in their billing department and transferred to the clinical setting as a financial counselor. Jordan is part of a team that is responsible for obtaining authorizations for all medications, labs, diagnostic imaging, and radiation treatment. This team also supports patients by enrolling them into local and national foundations, and pharmaceutical company co-pay card and patient assistance programs to assist with medication out of pocket costs. Jordan’s biggest role is being an advocate for the patient.
Jordan participates in a number of committees within the organization including the Clinical Practice Committee, as well as works with the providers to update Clinical Pathways. She has presented on financial advocacy at the 2016 ACCC National Oncology Conference, consulted with other cancer centers to develop their financial counselor programs, worked with outside donors to obtain funding for an internal patient assistance program
Leanne Mendoza is the Patient Financial Services Manager for Diablo Valley Oncology & Hematology Medical Group in Pleasant Hill, CA. She has been with the organization since 2004, gaining experience in multiple departments and is passionate about helping cancer patients along their journey. She started as a medical assistant in the imaging department and assisted in the startup of the radiation oncology department in 2008 when the company moved to a comprehensive cancer center. After supervising the front desk and learning to become a radiation therapy assistant, she was given the opportunity to assist the Chief Operating Officer. As the Operations Support Specialist, she was heavily involved in the administration side of the practice, assisting operations, IT, marketing, and finance departments. Leanne is considered the MOSAIQ Super User by helping the transition to EMR and configuring automated systems to increase efficiencies in patient care.
In 2014, Leanne transferred to the Billing Department, now called the Patient Financial Services Department. She leads a team of 14, overseeing credentialing, patient access, authorizations, financial counseling, billing and collections. Leanne has volunteered at various American Cancer Society Events, such as the ACS Gala, Making Strides for Breast Cancer and she previously served as a Team Captain and Committee Chair for Relay for Life.
Katie Ormsby is a Registered Nurse (RN) with over 14 years of experience in medical-surgical and orthopedic nursing, management, quality, and most recently as the Prior Authorization RN for Outpatient Infusion at Piedmont Atlanta Hospital. Within the last year, Katie has decreased the initial denial rate for outpatient infusions by over 50% by obtaining authorizations in a timely manner, working collaboratively with Nurses and Pharmacists, and by developing a system of verification of authorizations in place. Katie is currently earning a Masters Degree in Healthcare Administration through Capella University.
Lori Schneider is an Oncology Operations Manager at Green Bay Oncology, and has worked in healthcare for over 25 years. She joined Green Bay Oncology as a receptionist, later transferring to their billing department where she worked in accounts receivable. In 2006 Ms. Schneider transferred back to the clinic setting and developed the financial counseling role. In her role as Oncology Operations Manager, she currently oversees financial counseling, social work, medical records, site management, credentialing, and physician scheduling. She also serves as the Chairperson for the Northeast Wisconsin Technical College Health Navigation Program.
Ms. Schneider has presented at conferences on the importance of financial counseling in the oncology clinic; what it looks like to have a centralized team that cares for all of the patient’s financial and insurance needs, including all authorizations; and the importance of utilizing pharmaceutical and specialty pharmacy representatives to enhance your program. Lori and her team have assisted cancer programs nationally and locally helping them establish financial counseling programs.
Francinna Scott-Jones is a knowledgeable professional specializing in Healthcare Revenue Cycle. For the past 25 years, she has worked specifically in the Radiation Oncology sector, for both freestanding radiation oncology centers as well as outpatient hospital-based facilities. Accomplishments include, obtaining two certifications, one as a Certified Radiation Oncology Coder (ROCC) and another as a HFMA Certified Patient Account Representative (CPAR). Previously she has worked as a Billing and Reimbursement Director for the CBO of a large Radiation Oncology Practice Management Company which managed 24 practices located all over the US. Currently she serves as the Financial Coordinator for the Radiation Oncology Department at Northside Hospital Cancer Institute in Atlanta, GA. Closing the disparity in healthcare has been an area of focus for her; she believes quality healthcare is a right that should be afforded to all people regardless of their race and/ or social economic background.