Education is at the core of the Financial Advocacy Network’s mission as the leader in professional development for financial navigators and advocates. The Education Task Force is focused on refreshing/updating existing resources, identifying education priorities, and leading the development of new resources.
Meet the members of the Education Task Force:
Amanda Borges-McCay is currently the Financial Navigator for Oncology Services at Sutter Health Memorial Medical Center in Modesto, California. The foundation of her advocacy work in healthcare began when her father was diagnosed with muscular dystrophy in 1990 and she and her family had to advocate for his care and equipment. Soon after, she began volunteering at a long-term care facility where her mother worked. Amanda officially started her career in healthcare in 2000 as an Activity Director at an assisted living facility and eventually worked up to Assistant Administrator. In 2006, she transitioned to the hospital setting where she expanded her knowledge and skillset within cardiology, labor and delivery and orthopedics. In 2012, Amanda’s advocacy skills were put to use on an even more personal level, when she and her daughter were diagnosed with a rare genetic mutation and faced high out-of-pocket costs for their medications. Like many other patients facing financial barriers, Amanda had to find her own resources and advocate for herself and her family.
As fate would have it, she fell in love with the Infusion Center where she received her treatments and soon became part of their team. That transition put her in the right place at the right time. Her personal experiences and career path prepared her for the opportunity to create a Financial Navigation pilot program, where she was able to successfully show the efficacy of an Oncology Financial Navigator at a local and system level.
Tamika Chambers, Financial Navigator at Cancer Care Services in Fort Worth, Texas. Mrs. Chambers works closely with clients to help minimize the effects of financial toxicity by equipping them with health literacy as well as providing insurance education. Mrs. Chambers has worked in the medical field for over 20 years holding many dynamic positions such as Medical Billing/Coding Specialist at the University of Pittsburgh Medical Center in the Department of Pathology, and Insurance Specialist at The Children’s institute of Pittsburgh. Tamika is also a graduate of the ACCC financial advocacy boot camp.
Rachel is a patient financial navigator, specializing in generating creative, proactive solutions to minimize financial toxicity in cancer patients. She developed and implemented the financial navigation program at Susan G. Komen Colorado as well as Carol’s Wish Financial Navigation, a program of the Colorado Ovarian Cancer Alliance, where she serves as Director. Rachel has presented on cancer-related financial toxicity and solutions through financial navigation at national and local conferences. She is a graduate of the ACCC’s Financial Advocacy Network Boot Camp, Levels 1 and 2, and the NaVectis Group financial navigator training, and brings her analytical skills from her previous experience as an attorney.
Amy Elgin is the Patient Resource Coordinator at AnMed Health. She assists patients and their families in a myriad of ways. Amy can arrange transportation, assist with insurance and financial questions, complete Medicaid and charity program applications, provide information on educational and community resources, file claims to cancer policies and direct patients through the process of applying for disability. Amy works in collaboration with clinical and support staff to establish connections to resources that supplement and enhance the overall well-being of our patients.
Amy graduated from Greenville Technical College with an Associate of Arts degree. She has continued to further her education by completing the Association of Community Cancer Centers Financial Advocacy Boot Camp I and II, CPR certification, SC Notary Certification, Mental Health First Aid Certification, and The NaVectis Financial Navigation Training Program. Amy has worked in the medical field for over 20 years.
Rudy Garcia III is originally from the Rio Grande Valley and has lived in Austin, TX for 10 years. Rudy has a Master of Public Health from Southern New Hampshire University, and is currently working toward a Master in Business Administration with an emphasis in Healthcare Management through Capella University. For the past 5 years, Rudy has worked at the Dell Children's Blood and Cancer Center of Central Texas in various roles. This is where he developed an interest in patient financial advocacy. Currently, he is the Reimbursement Coordinator for the clinic where he aids in applying patients to various forms of financial assistance for treatment/care and help lead initiatives to ensure patients avoid being plagued with financial toxicity.
Jeanie Rye has worked at Memorial Healthcare Cancer Center and Infusion Center in the small town of Owosso, Michigan for 22 years. As an associate manage, Jeanie manages human resources processes and identifies ways to improve the patient and employees experience when they enter our building. Jeanie also manages insurance denials, helps patients understand their insurance benefits, and looks for patient assistance. Jeanie also brings many years of prior authorization experience to her role.
Angie Santiago, CRCS-I, is the Lead Financial Counselor - Oncology, with the Thomas Jefferson University Health System, Sidney Kimmel Cancer Center. She created and implemented the Oncology Patient Assistance Program that is utilized at the Thomas Jefferson University Health System. The program was initiated to assist patients with the acquisition of supplemental financial coverage, over and beyond what has been traditionally provided by the hospital’s business office. Angie has worked in healthcare for almost 16 years within patient access, revenue cycle and financial counseling. She has presented on financial toxicity and related topics at patient navigators networking meetings. She is a graduate of the ACCC Financial Advocacy Network Boot Camp.