Lori Schneider is an Oncology Operations Manager at Green Bay Oncology, and has worked in healthcare for over 25 years. She joined Green Bay Oncology as a receptionist, later transferring to their billing department where she worked in accounts receivable. In 2006 Ms. Schneider transferred back to the clinic setting and developed the financial counseling role. In her role as Oncology Operations Manager, she currently oversees financial counseling, social work, medical records, site management, credentialing, and physician scheduling. She also serves as the Chairperson for the Northeast Wisconsin Technical College Health Navigation Program.
Ms. Schneider has presented at conferences on the importance of financial counseling in the oncology clinic; what it looks like to have a centralized team that cares for all of the patient’s financial and insurance needs, including all authorizations; and the importance of utilizing pharmaceutical and specialty pharmacy representatives to enhance your program. Lori and her team have assisted cancer programs nationally and locally helping them establish financial counseling programs.
Eric Dallara, RPh, is head pharmacist at the main dispensing pharmacy of New England Cancer Specialists. He has more than 15 years of experience as a pharmacist in the state Maine. In this role, he works closely with New England Cancer Specialists' five full-time financial advocates on both IV and oral medications. He is also involved in the Oncology Care Model (OCM) project.
Rachel is a patient financial navigator, specializing in generating creative, proactive solutions to minimize financial toxicity in cancer patients. She developed and implemented the financial navigation program at Susan G. Komen Colorado as well as Carol’s Wish Financial Navigation, a program of the Colorado Ovarian Cancer Alliance, where she serves as Director. Rachel has presented on cancer-related financial toxicity and solutions through financial navigation at national and local conferences. She is a graduate of the ACCC’s Financial Advocacy Network Boot Camp, Levels 1 and 2, and the NaVectis Group financial navigator training, and brings her analytical skills from her previous experience as an attorney.
Aimee Hoch, LSW, is a Masters Level Social Worker with 20 plus years of experience in both healthcare and behavioral health. She earned her MSW from Fordham University Lincoln Center. A Financial Navigator for the Oncology Program at Grand View Health, she is an advocate for individuals diagnosed with cancer by meeting them with empathy and connecting them with resources to support them during their most vulnerable times.
Aimee’s speaking topics include financial toxicity, self-care, mindset, and more. Aimee has spoken at workshops, retreats, and programs for Sisters U, Penn Medicine, Grand View Health, Bucks County Community College, The Success Connection, and more. She’s been a guest on The Can Survivor with Kelsey Smith podcast and WDVR. Aimee has been featured in publications including Oncolink and U magazine. She is the co-founder and co-host of Fill Your Cup First Podcast. Aimee lives in Souderton, PA with her husband and two daughters.
Dr. Hudson-DiSalle is the manager in the Medication Assistance Program and Reimbursement Services at the Wexner Medical Center and James Cancer Hospital in Columbus, OH. She is responsible for managing and advocating for the Medication Assistance Program for patients who cannot afford their medications, as well as overseeing reimbursement authorization for off label medication use, high dollar therapy usage, infused medication and medication denials. Dr. Hudson-DiSalle serves on the Board of the Charitable Pharmacy of Central Ohio, the Health Policy Committee of the Hematology/Oncology Pharmacy Association (HOPA), and the Legislative Committee of the Ohio Society of Health System Pharmacists.
Rifeta Kajdic is a program manager for the oncology service line at Saint Luke’s Cancer Institute in Boise, Idaho. In her role, Rifeta works on improving processes and programs that allow for patient centered care while simultaneously building security for the health system to prevent unnecessary revenue losses. Rifeta helps support oncology patient financial advocates across five Saint Luke’s sites supporting medical and radiation oncology, surgical oncology, pediatric oncology, bone marrow transplant, and hemophilia. Rifeta is passionate about the importance of patient financial advocate roles within oncology clinics, and as a member of the supportive oncology team, is working collaboratively to eliminate financial toxicity for the patients she serves.
Mia Nutter, MBA is a financial navigator at Emory Winship Cancer Institute of Emory University in Georgia. As part of a multidisciplinary and comprehensive cancer care team, Mia works in collaboration with the clinical team as support staff along with the nurse navigator, social worker and dietician serving as a navigator to the patient, family and caregivers and assisst them with financial resources to prevent impediment of patient care from diagnosis to survivorship. She has 19 years’ experience in healthcare including leadership, advocacy, and various revenue cycle positions including financial counseling. Mia is the liaison for the patient to various entities and serves as a concierge to the patient to help them with various financial assistance programs, resources, and grants by taking this extra burden off their shoulders while they are preparing to heal. She works with financial counselors, charity, Medicaid office (DFCS/GA Health Dept) , pharmaceutical companies, preauthorization, patient financial services department and other departments to assist patients who are facing financial toxicity and utilize these resources to help alleviate the financial strain as well as educate the patients throughout their continuum of care as new programs arise. She is also a graduate of the ACCC Financial Advocacy Bootcamp.
Katie Ormsby is a Registered Nurse (RN) with over 14 years of experience in medical-surgical and orthopedic nursing, management, quality, and most recently as the Prior Authorization RN for Outpatient Infusion at Piedmont Atlanta Hospital. Within the last year, Katie has decreased the initial denial rate for outpatient infusions by over 50% by obtaining authorizations in a timely manner, working collaboratively with Nurses and Pharmacists, and by developing a system of verification of authorizations in place. Katie is currently earning a Masters Degree in Healthcare Administration through Capella University.
Angie Santiago, CRCS-I, is the Lead Financial Counselor - Oncology, with the Thomas Jefferson University Health System, Sidney Kimmel Cancer Center. She created and implemented the Oncology Patient Assistance Program that is utilized at the Thomas Jefferson University Health System. The program was initiated to assist patients with the acquisition of supplemental financial coverage, over and beyond what has been traditionally provided by the hospital’s business office. Angie has worked in healthcare for almost 16 years within patient access, revenue cycle and financial counseling. She has presented on financial toxicity and related topics at patient navigators networking meetings. She is a graduate of the ACCC Financial Advocacy Network Boot Camp.
Francinna Scott-Jones is a knowledgeable professional specializing in Healthcare Revenue Cycle. For the past 25 years, she has worked specifically in the Radiation Oncology sector, for both freestanding radiation oncology centers as well as outpatient hospital-based facilities. Accomplishments include, obtaining two certifications, one as a Certified Radiation Oncology Coder (ROCC) and another as a HFMA Certified Patient Account Representative (CPAR). Previously she has worked as a Billing and Reimbursement Director for the CBO of a large Radiation Oncology Practice Management Company which managed 24 practices located all over the US. Currently she serves as the Financial Coordinator for the Radiation Oncology Department at Northside Hospital Cancer Institute in Atlanta, GA. Closing the disparity in healthcare has been an area of focus for her; she believes quality healthcare is a right that should be afforded to all people regardless of their race and/ or social economic background.
Wendi Waugh, BS, RT(R)(T), CMD, CTR, is Administrative Director of Cancer Services & Community Health and Wellness at Southern Ohio Medical Center in Portsmouth, Ohio. She brings more than 30 years of experience in healthcare to this role. She began her career in medical imaging but has spent the last 28 years in oncology. Her passion for community health and community development led her to assume a larger leadership role at Southern Ohio Medical Center in 2013, when she assumed leadership of the Community Health and Wellness teams.
A 13-year survivor of breast cancer, Wendi special interests include community development, public speaking, leadership, dance, fitness, hiking, and biking, and spending time with her family.
She is a graduate of the Radiologic Technology Program at Shawnee State University and received her training for radiation therapy at Weber State University. She completed her Bachelor of Science degree in Health Administration and Health Informatics from Kennedy Western Reserve. Wendi is also a Certified Cancer Registrar and Certified Medical Dosimetrist.