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Director, Operations, Emory St. Joseph's Hospital, Atlanta, GA

Post Date

Apr 22, 2020

End Date

Jul 22, 2020

Job Description:

  • As a senior leader of clinical practice in Emory Healthcare clinical operations, oversees and manages the daily and strategic operations of multiple clinic sites, health-system wide programs/departments/sections or business services (revenue cycle, patient access, patient care services, etc).
  • Directs revenue, costs, funding and budget operations for large and complex departments or sections, to achieve high quality staff and operations/clinical performance.
  • Manages and influences relationships with executive managers, physicians, functional area managers and staff to achieve best in practice performance and business results.
  • Works with various administrators and the senior management team to determine capital equipment, medical supplies, personnel and other fiscal requirements.
  • Prepares budget recommendations; monitors and verifies expenditures.
  • Manages staff and employee performance.
  • Resolves human resource-related issues, determines staffing needs (clinical, clerical and administrative), interviews and hires staff.
  • Provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests ways to develop skills.
  • Determines disciplinary, termination and salary actions.
  • Develops and implements organizational and clinic, policies and procedures including, but not limited to JCAHO, OSHA, billing/reimbursement, medical records guidelines, and human resources.
  • Using reengineering, work flow analyses, etc. to develop techniques and practices to improve the provision of health care services; in conjunction with clinical leaders, develops and implements state-of-the-art care management techniques and approaches for nursing triage; after hours services; urgent care services; case management services; and disease management strategies and programs.
  • Manages the provision of ancillary services (lab, pharmacy, radiology) provided in-house or by vendors .
  • Works with manager to formulate plan for professional development.
  • Attends educational in-services as appropriate.
  • Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
  • Prepares financial and operational reports and analyses reflecting progress and trends; makes recommendations or provides conclusions.
  • Maintains medical records and processes; manages retrieval and analysis of medical information.
  • Facilitates communication with clinic physicians; provides updates on activities and new policies; reviews problems and opportunities.
  • Collaborates with the managed care department.

Minimum Qualifications:

  • Bachelor's degree in business administration, management, health administration, or related field.
  • Master's degree or equivalent graduate work preferred.
  • Six (6) years management experience in physician group practice including multi-site group management.

Physical Requirements:

  • (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max.
  • Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting.
  • Close eye work (computers, typing, reading, writing).
  • Physical demands may vary depending on assigned work area and work tasks.



Lynne Durden
Executive Recruiter, Emory Healthcare