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NOC 2019 Highlights



Highlights from Orlando

The ACCC 36th National Oncology Conference, October 30-November 1 brought together hundreds of cancer care professionals and thought leaders. Over three days, attendees were encouraged to share insights, experience, and strategies for elevating the delivery of exceptional patient care and empowering the professional well-being of the entire care team.

Seven cancer programs were presented with the ACCC Innovator Award for their innovative and replicable solutions to common problems facing oncology care today.



WATCH: Joe Mull's No More Team Drama—LIVE at #ACCCNOC!

WATCH: The 2019 ACCC Innovator Award Winners


The Importance of the ACCC’s Focus on Compensation With Ali McBride as President

News Coverage

Are You Missing Out On Critical Adverse Event Information?
March 2, 2020

Telehealth Delivers Access to Care and Cutting-Edge Clinical Research to Rural Areas
Jan 11, 2020

Food Insecurity and Cancer
Jan 6, 2020

Where Does Survivorship Stand in the Era of Immuno-Oncology?
Jan 5, 2020

Improving the Patient Experience With a Radiation Oncology App
Jan 5, 2020

The CaLM Model: Addressing the Whole Person in Cancer Care
Dec 20, 2019

Utilizing Telemedicine for Supportive Group Psychotherapy
Dec 20, 2019

Telemedicine Improves Accessibility of CAR T-Cell Therapy
Nov 26, 2019

ACCC Recognizes Ethan Basch on Symptom Monitoring in Oncology
Nov 18, 2019

The Importance of the ACCC's Focus on Compensation With Ali McBride as President
Nov 18, 2019

WellSpan launches new, award-winning cancer app
Nov 15 2019

Association of Community Cancer Centers Honors Ethan Basch, MD, MSc, with Clinical Research Award
Nov 13, 2019

Association of Community Cancer Centers Presents Annual Achievement Award Posthumously to Arti Hurria, MD, FASCO
Nov 11, 2019

UNC Hospitals Pharmacy Department Wins Award for Reducing Patients' Financial Risks
Nov 11, 2019

Cancer Life reiMagined: TheCaLM Model of Whole-Person Cancer Care
Nov 07, 2019

Scarborough Cancer Specialist Honored for Treating Food Insecurity
Nov 07, 2019

Association of Community Cancer Centers Presents David King Community Clinical Scientist Award to Paul D. Hansen, MD, FACS
Nov 07, 2019

Association of Community Cancer Centers Honors Seven Cancer Programs with Innovator Awards at 36th National Oncology Conference
Nov 04, 2019

Cancer Center in Under-Served Community Highlights Benefits of a Genetic Testing Program
Nov 01, 2019

ACCC Marks 15th Anniversary of Oncology Pharmacy Education Network; Honors Founding Leaders
Oct 22, 2019

Association of Community Cancer Centers (ACCC) 36th National Oncology Conference Provides How-To Strategies for the Cancer Care Team
Oct 16, 2019


Oncology Experts Explore Strategies for Navigating Step Therapy

December 02, 2019

As healthcare costs in the United States continue to skyrocket, payers are increasingly using step therapy as a cost-containment strategy for newer, more expensive drugs.

To help oncologists and their care teams better understand how to manage the step therapy model within their practices, ACCC has produced a four-part video lecture series entitled, “Perspectives on Step Therapy in Oncology.” The series aims to increase awareness about the concept of step therapy and its implications for oncology practice. Read about the first two video lectures here.

In the final two lectures in the series, a clinical panel discusses the unique challenges of step therapy in a cancer care practice. Included on the panel are:

  • Kristina Rua, RN, BSN, OCN, ONN-CG, Director of Oncology Navigation at Sarah Cannon in Fort Lauderdale, Fla.
  • Jacob K. Kettle, PharmD, BCOP, Oncology Clinical Pharmacy Specialist at University of Missouri Health Care in Columbia, Mo.
  • Lee S. Schwartzberg, MD, FACP, Executive Director at The West Cancer Center, Memphis, Tenn.
  • Rafael Fonseca, MD, Getz Family Professor of Cancer & Professor of Medicine at the Mayo Clinic in Phoenix, Ariz.

The Shifting Landscape of Oncology Care

Step therapy is a cost-containment strategy based on the premise that lower-cost drug therapies should be tried before patients can access more expensive (typically newer) drugs indicated for the same disease or symptom.

“Step therapy is different from prior authorization in that the latter is sort of an open conversation about ‘I want this drug. I want to get it approved,’” explains Dr. Fonseca in the third video of the series. “Step therapy from the get-go considers the steps that are necessary for you to get to a second therapy. It’s arguably a decision that is made by the payer.”

The panel agreed that while the step therapy model has been effective in other areas of therapeutics, it poses unique challenges in oncology.

“We are in a very dynamic period in time where oncology is rapidly shifting, and it is a very daunting challenge when we start to apply those concepts that have been effective maybe in hypertension or antibiotics—some disease states that, by comparison, are relatively static, applying that to our world of oncology, which is rapidly shifting and changing,” says Dr. Kettle.

For example, Kristina Rua explains that, in nursing, it’s understood that you begin with a lower-cost drug to treat hypertension. If the hypertension isn’t controlled, or the medication “fails,” the provider proceeds to the next step, or the next medication, in order to get to the desired outcome for the patient. In oncology, it’s different. For a patient with ovarian cancer, if “medication A” doesn’t work, that means the disease has progressed, says Rua.

Panelists expressed concern that step therapy can cause delays in treatment in the event that a provider must appeal a denial by the insurer for a treatment that is not in alignment with the step therapy protocol.  

“That’s really the fundamental problem with step therapy for therapeutics in cancer: the severity of the disease,” says Dr. Schwartzberg. “The fact that the first thing you learn in training in medical oncology is that your best shot for treating an advanced cancer is the first shot. You don’t have the luxury to fail, because failing there can mean life-threatening consequences or death. Our principle when we learn how to treat patients is ‘use the best therapy.’”

“This is a very complex thing,” adds Dr. Fonseca. “Of course, all of us want to have our patients get the right therapy when they need it. And we recognize there are limited resources and there needs to be some responsible stewardship of how we all practice medicine. But at the same time it is critically important patients get timely access to their medications, because often they won’t have time to come back and try this two or six months down the line.”

The clinicians on the panel agreed that it can be challenging for everyone—both payers and providers—to keep up with the rapidly shifting landscape of oncology care. But they agreed that comorbidities, prior history, and access all must be taken into consideration when it comes to selecting the best therapy for a patient.

“To make the waters even muddier, different states have different bills that have been passed to protect their constituents,” says Rua. “Currently there are 19 states that have made amendments to the actual CMS step policy.” The panelists agreed that a federal policy setting a length of time for appeals decisions across all insurers would be beneficial.

Educating Patients About Step Therapy

In another video, the panel reviewed a hypothetical case in which a patient has a particular disease, and his care team has decided to offer a specific therapy. Everything is set in motion, but the insurer’s step therapy policy mandates a different approach to the patient’s treatment.

“As a nurse navigator, a lot of times we get the backlash of all of this,” says Rua. “The patients don’t necessarily communicate their angst, disappointment, and fears to their physicians, so it’s really important to educate the patient in a way that doesn’t detract from the decision that’s been made.”

The focus on a patient’s mental health and the psychosocial aspects of care are crucial during this time, agreed the panelists. Education can help the patient understand why a medication was denied and that there are alternative yet effective options that will get them clinically appropriate care.

But Rua says the situation still inevitably creates anxiety, affecting the patient’s overall care and experience. “It puts a negative strain on the physician-patient relationship,” says Rua. “Because they had seen their physicians as the end-all-be-all, and now they are no longer allowed or capable of getting what they’re prescribed. The stress that it adds to the relationship is detrimental. It undermines that relationship, and it undermines the physician.”

“Patients often feel guilty,” adds Dr. Schwartzberg. “When you propose a therapy to them, and they can’t get it, they feel they picked the wrong insurance plan. And they say, ‘Oh, I had the option to pick A or B, and I took the one with the lower deductible, and now look how it’s coming back to hurt me.’”

“One of the ways that providers can frame the discussion, especially early on in the relationship, is to not be as prescriptive at the beginning and say, ‘There are several excellent ways to treat your cancer, and this is the one I’m picking,’” adds Dr. Schwartzberg.

The panelists agreed that in order to deliver the best care possible, they must serve as advocates for their patients and remain flexible, transparent, and supportive.

“We have a process of communicating with the payer who’s made the step therapy decision,” says Dr. Schwartzberg, “and we can be successful with that, assuming we can have the information and make a compelling argument. . . .In most cases, we’ve been successful if we have a compelling story about why one therapy might be better than another.” 

Watch ACCC’s video lecture series for more insights on the potential impact of step therapy as a cost-containment strategy for oncology.  

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Disclosure: Dr. Fonseca is a consultant with Amgen, BMS, Celgene, Takeda, Bayer, Janssen, AbbVie, Pharmacyclics, Merck, Sanofi, Kite, and Juno; has served on the scientific advisory board for Adaptive Biotechnologies; and Mayo Clinic holds the patent in his name for the prognostication of MM based on genetic categorization of the disease.

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CME/CE Accreditation and Credit Designation Statements

For Physicians

This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Institute for Medical and Nursing Education (IMNE) and Association of Community Cancer Centers (ACCC).

IMNE designates this live educational activity for a maximum of 8.25 AMA PRA Category 1 Credits.™ Physicians should only claim credit commensurate with the extent of their participation in the activity.

For Nurses

IMNE is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s (ANCC’s) Commission on Accreditation. This educational program provides 8.25 contact hours of continuing nursing education credit. If you have any questions regarding the CME or CE credit being offered for this meeting, please contact IMNE at

Disclaimer: The information presented in this activity represents the opinion of the faculty and is not necessarily the official position of ACCC, its members, or IMNE.


logo-CEAP-136x128This program is Approved by the National Association of Social Workers (Approval # 886550915-2580) for 10 continuing education contact hours.


Learning Objectives

After attending the ACCC 36th National Oncology Conference, participants will be better able to:

  • Evaluate recent and emerging trends and strategies designed to improve the quality of cancer care
  • Utilize relevant staff educational materials and resources in specific areas of cancer management to achieve coordinated and effective cancer care delivery and overcome common challenges that hinder operational efficiency
  • Demonstrate innovative strategies designed to promote efficiency in all aspects of cancer care, including the strategic planning process, pharmacy pre-certification and denials management, schedule optimization, and care coordination, resulting in an overall improvement of the patient experience
  • Discuss the impact of whole-person care for the management of mental, cognitive, and physical health in patients diagnosed with cancer
  • Employ technology to deliver cancer care through non-traditional avenues, including telehealth to reach at-risk populations, virtual tumor boards to facilitate prospective clinician planning, and apps to allow patients on-demand access to disease- and treatment-specific education
  • Analyze lessons learned under the first oncology-specific alternative payment model (the OCM) to help programs successfully complete the transition to value-based care
  • Summarize how to make an effective business case for adding and/or growing comprehensive cancer care services

Media Partners




This program is supported by educational grants from Abbvie, Inc., AstraZeneca Pharmaceuticals LP, Daiichi Sankyo, Inc., Novartis, and Pfizer, Inc.

What Others are Saying

begin-quoteNetworking, idea sharing, and learning practical programs and innovations that I can bring back to my cancer center. These are the things that I value most about this conference.

—  Justin Drew, MSN, RN, NEA-BC, Director, Cancer Center, Middlesex Health Cancer Centerend-quote