Thursday, 8:00 – 9:00 AM
Vicki Hess, RN, MS, Author, Certified Speaking Professional, and Principal, Employee Engagement Solutions, LLC (@vickihess)
Become the “Chief Paradise Officer” at your cancer program by taking five, high-impact steps to help engage employees, enrich patient experiences, and enhance outcomes. Noted expert in clinician and staff engagement, Vicki Hess will inspire you to action by sharing easy-to-implement ideas that have the power to transform the way you work and help create a work environment where staff is committed, patients are satisfied, and goals are achieved.
As a nurse, keynote speaker, trainer, and author of 4 books, including SHIFT to Professional Paradise—and cancer survivor—Vicki brings the voice of the healthcare provider and patient into her programs and presentations.
Vicki Hess is a highly-regarded speaker, author, facilitator and consultant who shares her expertise in employee engagement with healthcare organizations across the country. She has more than 30 years of hands-on business and healthcare experience that she draws upon to provide inspirational and evidence-based strategies for workplace engagement. Vicki is a much sought-after speaker whose knowledge of the industry makes her uniquely qualified to address the ever-changing priorities of today’s healthcare organizations. Explore the shift to Professional Paradise here.
Thursday, 1:15 – 2:15 PM
Julie Kennedy Oehlert, DNP, Chief Experience Officer, Vidant Health
Explore how to un-silo patient experience, team engagement, and provider burnout to create a culture where everyone’s experience matters. This shift to a broader definition of “experience”—one that includes staff wellness and the impact of environmental setting— requires healthcare to adopt a more holistic strategy to achieve optimal organizational results.
Drawing on decades of experience as a nurse, consultant, educator, and administrator in large hospital systems, Julie Kennedy Oehlert applies cultural transformation theory to healthcare at Vidant Health. Hear how strategic planning, goal setting, leadership development, data analytics, and human resource practices can help achieve intentional culture disruption within every care delivery setting.
Dr. Julie Kennedy Oehlert is the Chief Experience Officer for Vidant Health. She provides executive leadership and strategic oversight for the patient experience, team member experience and environmental experience across the system. She has held a variety of operational leadership roles in both acute care and outpatient settings during her career in health care. Dr. Kennedy Oehlert has a Doctorate in Health Innovation and Leadership from the University of Minnesota. She is adjunct faculty at East Carolina University College of Nursing.
Friday, 7:45 – 8:45 AM
Dale Dauten, Founder, The Innovators’ Lab®, Author, and Syndicated Newspaper Columnist
Learn how to create a vibrant innovation-oriented culture that engages employees across disciplines to share ideas, work together, and embrace experimentation.
Key principles covered in this interactive and engaging session include:
Dale Dauten has been researching achievers and innovation since his days at Arizona State and at Stanford University's Graduate School of Business. His early work prompted a government publication to call him a "guru" to White House staffers, and since then, his books been published in a dozen languages and have developed a large following worldwide, especially in Japan.
He also co-writes newspaper columns, nationally syndicated by King Features. His work appears weekly in seventy newspapers. As founder of the Innovators' Lab, Dale has consulted with dozens of firms, including Georgia-Pacific, United Auto Group, General Dynamics, Caterpillar and NASA. He is the author of "IQ2" innovation metrics, and creator of a patent-pending idea generation process called BrainTouring™.
Friday, 1:30 – 2:30 PM
Sanjeev Arora, MD, FACG, MACP, Director and Founder, Project ECHO (Extension for Community Healthcare Outcomes)
Dr. Arora developed Project ECHO as a “disruptive innovation” to dramatically improve both capacity and access to specialty care for rural and underserved populations. This model links expert multispecialty teams with primary care clinicians through teleECHO clinics where—with guidance, feedback, and didactic education—specialists can mentor primary care clinicians.
This case-based-learning technique helps rural clinicians develop knowledge and self-efficacy, so they can adopt research findings and deliver best practice care. Through weekly sessions, they benefit from innovative technologies and treatments, effective practices, referral systems, and more.
Sanjeev Arora, MD, FACG, MACP is the Director and Founder of Project ECHO. He is a Distinguished Professor of Medicine with tenure in the Department of Internal Medicine at the University of New Mexico Health Sciences Center. The Centers for Disease Control and Prevention and the U.A. Department of Defense have also adopted the ECHO model to enhance access to specialty care. In 2007, Project ECHO won the Ashoka Foundation's Changemakers award, an international competition recognizing programs that are changing the paradigm of how medicine is practiced. In 2016, the U.S. Congress unanimously passed the ECHO Act, which mandated a government study of the ECHO model as a potential vehicle for healthcare delivery across the country. Learn more about the story of Project ECHO.