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Home > Mediaroom > Press Releases > 2016 > ACCC Releases White Paper on Challenges and Opportunities for Delivery of Patient-Centered Care

ACCC Media Advisory

CONTACT: Lori Gardner, Senior Director
Communications & Marketing
301.984.9496 ext. 226

November 2, 2016

Association of Community Cancer Centers Releases White Paper on Challenges and Opportunities for Delivery of Patient-Centered Care

ROCKVILLE, MD. – Effective delivery of patient-centered care is essential to meet the Institute for Healthcare Improvement (IHI) Triple Aim – improved patient experience, improved outcomes, and reduced costs. As the U.S. healthcare system shifts from volume to value-based reimbursement, many new payment models incorporate patient satisfaction and/or patient experience measures when determining overall compensation.

To better define what patient-centered care means in oncology, as well as to identify barriers and the potential way forward, 20 leaders in community oncology convened for the Association of Community Cancer Centers (ACCC) fourth annual Institute for the Future of Oncology Forum. Through the forum discussion, participants identified key elements needed to deliver true patient-centered cancer care. These are presented in a new ACCC white paper, “Empowering Patients, Engaging Providers: The Future of Patient-Centered Care in Oncology.”

“We still have a lot of work to do in order for patients to receive the quality of care they desire and deserve,” said ACCC President Jennie R. Crews, MD, MMM, FACP. “There are many dimensions to the future of patient-centered care and our community cancer centers are prepared to overcome existing challenges and put theory into oncology practice.” The seven key elements identified are patient stories (i.e., knowing the person, and not just the patient), navigation and coordination, interdisciplinary teams, appropriate reimbursement for services rendered, greater education, information technology connectivity and transparency, and decision support tools.

Institute forum participants then concluded that getting to true patient-centered oncology care will require overcoming obstacles, including restructuring the way in which cancer care is delivered and reimbursed, as well as identifying opportunities to reduce or remove barriers to patient-centered care delivery. To improve the delivery of patient-centered care, the oncology community needs to:

The white paper includes input from oncologists and cancer program executives from hospitals, oncology practices, and healthcare systems across the country; representatives from patient advocacy groups; researchers; and supportive care providers. To receive a copy of the white paper, please contact Lori Gardner at To find out more about the ACCC Institute for the Future of Oncology, visit

About the Association of Community Cancer Centers
The Association of Community Cancer Centers (ACCC) is the leading advocacy and education organization for the multidisciplinary cancer care team. More than 23,000 cancer care professionals from over 2,000 hospitals and practices nationwide are affiliated with ACCC. It is estimated that 65 percent of the nation's cancer patients are treated by a member of ACCC. Providing a national forum for addressing issues that affect community cancer programs, ACCC is recognized as the premier provider of resources for the entire oncology care team. Our members include medical and radiation oncologists, surgeons, cancer program administrators and medical directors, senior hospital executives, practice managers, pharmacists, oncology nurses, radiation therapists, social workers, and cancer program data managers. For more information, visit ACCC's website at Follow us on Facebook, Twitter, LinkedIn, and read our blog, ACCCBuzz.

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