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Home > Mediaroom > Press Releases > 2015 > ACCC’ 2015 Survey Finds Reimbursement Biggest Challenge Despite Increased Efforts to Measure and Communicate Quality Care and Value

ACCC News Release

CONTACT: Lori Gardner, Senior Director
Communications & Marketing
301.984.9496 ext. 226

September 15, 2015

Association of Community Cancer Centers’ 2015 Survey Finds Reimbursement Biggest Challenge Despite Increased Efforts to Measure and Communicate Quality Care and Value

ROCKVILLE, Md.The Association of Community Cancer Centers (ACCC) recently released results of its sixth annual Trends in Cancer Programs survey, highlighting the challenges and recent trends seen in U.S. cancer programs. Lack of reimbursement for supportive care services topped the list of challenges facing cancer programs today, with 65 percent of programs naming this as their biggest challenge, despite the increase in communication with payers on the value of these services.

As seen in last year’s survey, the number of patient-centered services provided has continued to grow, but the reimbursement necessary to provide these services is lagging. The majority of cancer programs now offer nurse navigation (89 percent), psychological counseling (88 percent), survivorship care (87 percent), and palliative care (87 percent). This expansion of services may have contributed to the 61 percent of survey respondents who cited budget restrictions as their second biggest challenge.

“America’s cancer programs are increasingly being asked to do more with less, a trend we are seeing across healthcare,” said ACCC President Steven L. D’Amato, BSPharm, BCOP. “As these programs strive to provide more patient-centered services, knowing the positive effect these services have on improving patient health outcomes, reimbursement has become a bigger challenge. Payers will need to recognize the efforts from cancer programs to better communicate the value of these services.”

To improve provider-payer communication, the survey found that more cancer programs are tracking quality metrics and using these data to show payers the value of the care provided. Nearly all respondents communicated value to payers through various metrics including:

“Measuring and tracking quality is an important part of the overall care delivery process and a majority of cancer programs are taking the lead in not only gathering and analyzing the data, but also in sharing it with payers,” said D’Amato. “Reporting this information is one of the best ways that programs can show the value of the services they provide, especially new services designed to better meet patient needs across the spectrum of care, and we encourage programs to continue to take this important step. Year-over-year tracking of this data will be important to illustrate the ongoing benefits of taking a more patient-centric approach to providing cancer care.”

Other Key Survey Findings:

This is the sixth year of the Trends in Cancer Programs survey, a joint project between ACCC and Lilly Oncology. The survey was conducted by the consulting firm Oncology Reimbursement Management. The 2015 Trends in Cancer Programs survey results are available to ACCC members and on request.

For more information about the ACCC Trends in Cancer Programs 2015 survey and its results, please visit

About the Association of Community Cancer Centers
The Association of Community Cancer Centers (ACCC) is the leading advocacy and education organization for the multidisciplinary cancer care team. More than 23,000 cancer care professionals from over 2,000 hospitals and practices nationwide are affiliated with ACCC. It is estimated that 65 percent of the nation's cancer patients are treated by a member of ACCC. Providing a national forum for addressing issues that affect community cancer programs, ACCC is recognized as the premier provider of resources for the entire oncology care team. Our members include medical and radiation oncologists, surgeons, cancer program administrators and medical directors, senior hospital executives, practice managers, pharmacists, oncology nurses, radiation therapists, social workers, and cancer program data managers. For more information, visit ACCC's website at Follow us on Facebook, Twitter, LinkedIn, and read our blog, ACCCBuzz.

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